Real Presence Debut with Cloud CMR using H323 one way video issue
Hi Folks, I'm trying to connect my Real presence Debut to Webex Cloud CMR using H323. To cut a long story short we're using cloud CMR for our video endpoints temporarily while we asses a variety of...
View ArticleH.323 on Polycom Group 500
Hi, We have several Polycom Group 500 installed in our company and they are all enabled for both SIP and IP H.323. We do not have any gatekeeper for H.323 so this is turned to OFF. When a user is...
View ArticlePeople+Content IP Macbook Air Screen sharing Problem
Hello, When i try to use people+content ip on my macbook air and hit the play button, the screen on the polycom device just scrambles and doesnt show anything.The conference call doesnt get affected.I...
View ArticleRepeated network connectivity issue requiring reboot to solve
Our infrastructure consists of roughly 30 endpoints, mostly HDX 8000. Over the past year we've started to notice a repeatable issue in almost all of our units. For whatever reason they lose the...
View ArticleDisplaying all participants in Meeting?
HDX 6000 endpoints and Cisco IP phones with RMX 1500 bridge. We dial all endpoints and IP phones into a Meeting Room for a conference. Is it possible to display on the HDX unit who all isconnected...
View ArticleHDX7000 unable to enable H.320 for BRI interface
HiPotentially long story short.We have an HDX7000A which I can't get to recognise the BRI Interface. Also, and I assume this is related, I am unable to tick the "Enable ISDN H.320" box at the top of...
View ArticleVSX7000 BootUI
Hi!I have an important issue with my VSX7000A. When I turn it on, the main menu is not loaded but the BootUI screen (version 0.9.7A). It starts searching for an IP address, so I have to connect it to a...
View ArticleGet Group Series to Ignore Power Button From HDX Remote
Due to user requests, we have left the old HDX remotes on the table as we have replaced with GS endpoints. The issue that we are running into is that there doesn't seem to be any way to tell the GS...
View ArticleUsing IP 7000 as a speaker with Real Presence
Using Real Presence 310 with Acoustic Camera and Connecting IP 7000 to directly to the codec. The phone works fine as a mic, but cannot seem to set it up for use as a speaker. The sound constantly...
View ArticleReal Presence Desktop
Hi, We use Polycom RealPresence Desktop (3.5.0) in our company. we use this connecting with HDX 7000, they share presentations, but the program can only work with one screen, showing presentation, big...
View ArticleGroup 500 Remote Login Bypass
Hello, I have a Group 500 series endpoint. When accessing the endpoint via a browser, it no longer asks for a username / password, but just bypasses the login screen completely and goes into the web...
View ArticleCVE: CVE-2008-5161
I need to disable CBC mode cipher encryption, and enable CTR or GCM cipher modeencryption. System is a Real Presence Group 700. Any help would be great.
View ArticleRealpresence Group 500 - Lync dial plan
Does the Group 500 download the Lync enterprise voice dial plan when registered to Lync? RTV license is installed. Sean
View ArticleGS500 Can Not Join Some Skype Meetings
TLDR: New Group Series 500 is able to use the “Join” button for SfB meetings created by users with video call features enabled but cannot join SfB meetings created by users without the video call...
View ArticleCX5500 got Audio mute keys
Hi everyone! I have a CX5500, this unit is blinking orange constantly and when we establish a call we got mute audio. I downloaded the unit logs and I am getting mainly these messages related with...
View ArticleISDN instability with HDX
Hi All, Hopefully my problem with our HDX7000 and ISDN rings a bell with someone and hopefully not an alarmbell.Recently I hooked our (old) HDX7000 up to an ISDN Quad BRI Box and 3 ISDN lines to enable...
View ArticleDimensional Drawings for RealPresence Group systems and accessories
This is an unofficial, non-controlled document. Efforts have been made to assure the accuracy of the information at the time posted. It is being posted to make it available to interested parties...
View ArticleRealPresence Group 500 make calls with black screen and no audio
Good afternoon,We have a problem in a group RealPresence 500. When calls are made between the Group RealPresence HDX 7000 and belonging to different networks, the video for the Group 500 is black and...
View ArticlePolycom HDX9006 is disconnected by Huawei IMS conference platform every 8...
Hi, Dear, We have deployed Huawei IMS conference platform, when Polycom HDX 9006 joins the video conference, every 8 minutes the tereminal will be disconnected by the IMS platform because of the...
View ArticleSPAM video conference calls dangerous?
Hi Everyone,I am a newbie when it come to V/C systems. We got a Polycom RP 310 installed and getting a lot of SPAM/Ghost calls. Are these dangerous to accept or pose any threat? Thank you, Ed
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