Microphone not connected - Real Presence 500
I have a problem with a Group 500 where the microphone has stopped working. I suspected a faluty cable, but it still doesnt work with a new cable.The diagnostics show no microphone connected. Any...
View ArticleSlow Group 500 Camera control
Good Day, we have an installation of G500 with firmware 5.1.2. endpoint is connected to the Eagleeye 4 camera via a polycom digital extender. My issue is that the camera control becomes very slow or...
View ArticleUnknown calls incoming call by IP address everytime
Dear Sir, We have Polycom HDX 7000 devices and we given a public IP to HDX 7000, but sudden few days some unwanted incoming call by IP address comes on HDX 7000 which disturb to our meeting. Please...
View ArticleGroupSeries API exportprofile
Does anyone know if it is possible to export GS profile in a one file similar to how it could be done in HDX HDX:wget -O endpoint.profile --user=admin --ask-password...
View ArticleOTX self view
Hello Polycom Community, Does someone know where in the system logs (Group 700) one could look to find out the when the latest reboot ocurred? Thank you
View ArticleHow do i connect a group 500 via metwork to ip7000
Hey Guys, i need to find a way to get the group 500 to talk to the phone (ip7000) via netowork as i cant install the mic cable in the current location, i was hoping you guys could help me find out how...
View ArticleProblem with sw_keys.txt file while upgrade via my own www server
I'm trying to update the SW 5.0 to 5.1.2 via my own www server. File sw_keys.txt obtained from the Polycom is in rseries/platform folder, but not used. I have to manually enter the key. The same...
View Article802.1x HDX7000
Hi allIm having an iuus trying to setup 802.1x on and HDX7000, we have various logs and packet captures. The firmware is 3.1.11The network switch is a cisco 2960xTHe authorising server is MS 2008r2...
View ArticleReal Presence G500: voice and video not received for dialed call
Hi All, I need your help please, We have installed a RealPresence G500, for the firewall rules, as recomanded on the polycom documentation, I configured the Polycom IP as a DMZ host. The tests results...
View ArticlePolycom Debut not sending DTMF
Hi, i've got three brandnew Polycom Debuts here. Hooked one up and found one big issue... When i dial for example lifesizecloud.com and want to enter a virtual meetingroom number, i press #, the...
View ArticleNo power No LED on HDX 9000 set top box
All: any ideas on console that will not power up? I've switched cords, AC outlet is known good. We have no green LED flashing or showing at all. Thoughts? Thanks.
View ArticleScreen captures from CX8000
Hello, Is there a way to take and save screen shots from the end-user interface side of the touch panel? I can grab screen shots from the setup side by going through some shenanigans. When creating...
View ArticleGroup 700 stuck on Initializing Harware
After a power outage, our Group Series 700 will not boot up. The panel display says "Initializing Hardware" with the blue light blinking, and will no go any further. The fans do not turn on. There...
View ArticleMicrosoft Exchange Server 2016 & RPG
The 5.1 admin guide only specifies Microsoft Exchange Server 2013 and Microsoft Office 365. Is Microsoft Exchange Server 2016 support for the calendar functionality on RPG 500 & 700? Thanks, James
View ArticleEagle Eye Acoustic Technical Drawings
Hello, I need a technical drawing of this camera, that I could construct it to a mobile Cart. How big is the hole for the screws and how long Thanks
View ArticlePolycom Touch Panel Frozen on Splash Screen
Hello everyone, I have an HDX8000 that is controlled by a Polycom touch panel, connected directly to the codec and using the PoE adapter. The system and the panel have been working fine for the last...
View ArticleBypass the Polycom CMA uninstall popup
Hi, I need to uninstall the Polycom CMA Desktop program so we can go to the Real Presence version. When I run the Polycom uninstall part, (msiexec /x {4D859FC3-59F5-4EC7-BD03-E6D73DB8C7BE} /qn), I get...
View ArticleSharing content between PC and HDX 6000
Multiple HDX 6000's connecting to an RMX 1500 bridge. I am looking to content share from a PC connected to DVI Input 2 on the HDX 6000. After the computer is connected and after pressing the Content...
View ArticleRemotely Booting GS and HDX Endpoints After Shutdown
We have several cases a day where we have users hit the power button on our HDX remotes, and shut down our end points. This results in alerts, and a grumpy monitoring team on our end (not to mention,...
View ArticlePolycom VSX 7000 NAT issue with ASA 5505
I have a problem when setting NAT with Cisco ASA5505 for VSX 7000 Just have one WAN IP and using it web server , so it is not able to do NAT static one-to-one. could any one teach me how to do in ASA...
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