Reset user password with Admin acct on RealPresence Group 500 device?
Hi folks, Is there a way to override/reset the USER password if I know the ADMIN account password? I administer this RealPresence Group 500 unit, and it works quite well. I want to raise the Security...
View ArticleHDX 7000 1080p 60 Hz
Hi all, Does anybody knows, how to set HDX 7000 (hardware version C) video output to 1080p 60 Hz? Now I'm able to set 1080i/p only to 50 Hz. Tried to change variuos locations, but that disn't help....
View ArticleSkype for Business Online (O365) with HDX 8000 and RealConnect
Hello, Just wondering if there has been an update with Polycom RealConnect and HDX 8000 series to support Skype for Business Online (O365) I've been informed months ago that future RealConnect...
View ArticleHDX6000 video output problem
HI, HDX6000 video output has no signal though HDMI to VGA Converter,troubleshooting: 1:HDX6000 output1(HDMI) connect to TV though HDMI cable,it is ok; 2:PC secondary output(HDMI) connect to HDMI to VGA...
View ArticleUsing HDX 7000 for voice-only teleconferences
We have an HDX 7000 with an HDX Table Microphone and an Eagle Eye camera. I have been asked if we can utilize our HDX to host voice-only teleconferences. Is this possible? If so, how can I go about...
View ArticleVSX7000 & Visual Concert - poor image quality
Hi I hope someone maybe able to advise on this. We have a number of VSX7000, they all use H323 calling connecting our HQ to our office in india,our wan connections are 2 leased line @ 150MB -HQthe...
View ArticlePolycom RP Group 310 as end-point client of SfB2015
Hello, I'm a newone, who starts using Polycom RP Group 310. I have RP 310 latest siftware update - 5.1.2SfB licenseSfB2015 server with latest CU3 + full functionality installed (internal/external...
View ArticlePolycom Group 700 unable to accept call from Internal IP and External public...
Dear all, We are new to Polycom video conferencing and wish to seek for your help urgently. We are a mid size network with several Sites. all sites are connected to a hub site for Internet the site is...
View ArticleRealpresence 500 Outgoing calls only working - OpenVPN network
Hi, I'm pretty happy with the "realpresence 500" so far and plan to continue recommending it to my clients. The issue I'm having is that I can initiate video calls from my unit to other units over the...
View ArticleHDX ISDN settings
Hi All, I recently installed a Quad BRI ISDN interface to our HDX7000. After some fiddling around I got it working; it appeared I had to omit the leading '0' from the areacode. So f.i. if I want to do...
View ArticleDialling URIs from an HDX
Hi all, I have a CMA neighbored with a DMA, and HDX endpoints registered to one or the other. When I try making a call using the H.323 ID from one to the other, the calls fails, with a far end...
View ArticleIs there a guide for GS Logs?
Is there any guide to help decipher entries in group series logs? Things like this-SecurityService: updateSessionCount: Decrement session count for client type '6' to 4UAuthenticationService(1877):...
View ArticleMultiple SIP usernames for HDX8000?
Hello, I currently have a HDX8000 and would like to use a Lync account on and to connect to AT&T's VMR service, which requires a SIP address and password. Because of this we can't put in the...
View ArticleRealPresence 500 & Room Mic Array: increase distance
Hi, community! We need to get the distance about 30 meters between RealPresence 500 & Room Mic Array. What options can be used?
View ArticleGS500 Powering off
We have two GS500 codecs running the 5.1.2 firmware version that are registered to a Lync 2013 AVMCU. One of the codecs works without any problems. The second has been powering off after going to sleep...
View ArticlePolycom RealPresence Group 700 Drop/Timeout at 45 minutes
Hello All We are experiencing an issue with our Polycom RealPresence Group 700 where it drops/timesout at 45 minutes every call. I was reading on the keep-alive issue for the HDX so would this apply to...
View ArticlePOLYCOM HDX7000 - PUBLIC IP h.323
Hi , We bought 2No's HDX7000HD series VC bundle and installed in two different location with our service provider , Setup was made as below ,Admin Settings / Network / IP Network / Firewallon this page...
View ArticleRP Group 500 is showing registration failed on endpoint
Hi All, New endpointswe have two Realpresence group 500...we installed the license on both endpoint.but showing registraion failed. Please see attached snapshot Please let me know if more details...
View ArticleCalendar join fail when conference ID has SfB dial plan match
Seeing an issue on RPG 500 & 700 with 5.1.2. In the event a Lync / SfB conference ID results in a match and normilzation with the dial-plan assigned to the endpoint the endpoint calls the...
View ArticleSSL certificate Error
We just installed the Real Presence Group 700 system somehow it generated its own certificate. Now that we obtained our own certificate and loaded it on the system it only shows the one i uploaded but...
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