Cannot make skype calls from Polycon Group
I am trying to call a skype for bussiness account from a group 310 device although this account registers gives me an error in the call and can not be completed. I have a Skype license registered with...
View ArticlePSTN calling delay in Polycom Group Series 310 & 500
We are having an issue on multiple different networks across the US where we have multiple 0365 accounts logged successfully into multiple different Polycom Group Series 300s and 500s. We are able to...
View ArticleAnyway to dial a Skype for Business Conference ID?
We have a dozen Group Series 500s with the Skype for Business key that are currently experiencing issues, and I'm attempting a workaround. Our Office 365 service is not behaving, which has caused our...
View ArticlePolycom Software Update Server Question?
I'm working with a customer that is having issues with updating their Polycom Touch remotely using the polycom software upgrade server. I have provided the client with the downloads.polycom.com FQDN...
View ArticlePair a second RP Touch
Hello everyone,Is anyone able to tell me if we can pair a second RP touch device with the same RP GS500 codec.Thank you in advanced,Byron M
View ArticleRealPresence Group 500 setup with WatchGuard firewall
Hi AllWe are trying to set up videoconferencing on RealPresence Group 500 which is behind Watchguard firewall(T50). We have one static IP and so far after setting up port forwarding rules we are able...
View ArticleAdjust Colour Temp on RealPresence Trio 8800?
Hello, i notice the colour temp on our RealPresence Trio is really blue... the lighting on the room should be fine... looks normal when i test it with a lifecam studio (lighting seems to be around...
View ArticleRealPresence Debut telephone configuration
Hello, We recently purchased a RealPresence Debut system, but are having problems setting it up with a phone number. We have it connected outside of the network, so there are no ports being blocked,...
View ArticlePolycom Group 500 with EagleEye III Video Quality Issue
HelloWe are using Polycom Group 500 with EagleEye III 12x camera. We are not pleased with the video quality as when comparing with the video quality result of regular laptop built-in camera, the video...
View ArticlePolycom Group Series 500 registration rejected on cisco call manager
Hello Team, a new polycom group series 500 was just deployed to my company, i am having issues integrating it into cisco call manager. The polycom sip setting shows "registration failed" while the...
View ArticleI cannot see video on other end but they can see and hear me.
I have an HDX 6000 HD serious polycom. When I connect to a remote site the people on the other end can see and hear my perfectly but I cannot see or hear them. Any advice would be great.
View ArticleGroup 500 Encryption Issues with Cisco Codec
Hello All, Group Series 500Hardware Ver 18Firmware Release - 6.1.3-390050 On the other end, there is a cisco codec (not sure which model) running CE 9.1.4. The call is H.323, point-to-point, firewall...
View ArticleShowing packet loss and not getting audio video in realpresence mobile
Hi Techies, I am using polycom realpresence 500 device and on firewall it's natted with a public IP. When I am initiating a call using realpresence mobile app or realpresence desktop to realpresence...
View ArticlePolycom Group 500 Skype Issue
Upon establishing a Skype/Lync call to someone in the buisness from the unit in question, the call goes throiugh fine & the person answers. The operator then wishes to add a second person to the...
View ArticleGS 500 and Skype, call rate limited
Hi, we have 3 Group Series 500 with S4b licences and working. V 6.1.3 The maximum call rate setuped is 6144 in the settings. However, a callrate would never go above 1024 in the call statistics. We...
View ArticleRPG 310 with SfB on-Permise in AV-MCU call get unknow call disconnection...
Hi All, Recently we get a case where user complaint on the call randomly disconnected on Polycom Endpoint with Skype for Business on Perm setup. The call was terminated only at Polycom endpont, during...
View ArticleCX 5500 Connections
We are working on the schematic drawings for our AV technicians to work from and have spent hours trying to locate a freaking wiring/connection diagram for the CX-5500 codec & tabletop camera/mic...
View Article20509 VFUs
General query. I've run a search engine over this subject and have a pretty good handle on what they are generally. We have a Scansource ticket running whereby poor quality was experienced in a cloud...
View ArticlePolycom HDX 8000 will not boot up and cannot factory reset.
I have a polycom HDX 8000 that will not boot, I have also tried factory resetting the system and it will not factory reset. When the system boots it gets gets to loading Video DSP's and then sis there...
View ArticleGroup 500 & Crestron - getting started
i have been a Crestron programmer for 15 years, but this is my 1st foray into the VC worldi am programming a Group 500 & Crestron DMPSi am trying to get started, & my 1st problem is logging...
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