Group 500 profile upload
hello , here is my question and sorry if it has already been asked.i have about 50 new rp 500 coming up for install . to save time i want to know if i can load my basic profile config in them then i...
View ArticleGroup 500 with Cloud PBX SIP
Hello all. I have some clients using Group 500s in their boardrooms with RP touches. They would like the ability to dial phone calls as well as video calls but do not have the budget for Crestron or...
View ArticleCannot make skype calls from Polycon Group
I am trying to call a skype for bussiness account from a group 310 device although this account registers gives me an error in the call and can not be completed. I have a Skype license registered with...
View ArticlePSTN calling delay in Polycom Group Series 310 & 500
We are having an issue on multiple different networks across the US where we have multiple 0365 accounts logged successfully into multiple different Polycom Group Series 300s and 500s. We are able to...
View ArticleAnyway to dial a Skype for Business Conference ID?
We have a dozen Group Series 500s with the Skype for Business key that are currently experiencing issues, and I'm attempting a workaround. Our Office 365 service is not behaving, which has caused our...
View ArticlePolycom Software Update Server Question?
I'm working with a customer that is having issues with updating their Polycom Touch remotely using the polycom software upgrade server. I have provided the client with the downloads.polycom.com FQDN...
View ArticlePair a second RP Touch
Hello everyone,Is anyone able to tell me if we can pair a second RP touch device with the same RP GS500 codec.Thank you in advanced,Byron M
View ArticleEagle Eye Camera with RP Trio 8800 Collaboration Kit
Hi All,I want to use Eagle Eye Camera with RP Trio 8800 Collaboration Kit. Is this possible? I have a logitech camera with visual+. I will change it with Eagle Eye camera. My connection diagram is...
View ArticleGs 700. The sound from the HDMI inputs # 1 and # 2 goes directly to the HDMI...
SW version - 6.1.3-390050. Is this a bug or feature? I can't find any settings to avoid such strange behavior.
View ArticleManual or User Guide for Polycom Mptz-7 Eagle Eye 1080 HD
Hello community I have been searching in different forums and even in the site of support the User Manual or Guide of the cameraPolycom Mptz-7 Eagle Eye 1080 HDSince I lost the physical and the file...
View ArticleCan`t call from Skype to Skype for Bussines account at Polycom RealPresense 310
I have installed RealPresence 310 and setup Skype Online for it (Office 365 plan E2).I have room account for Polycon system and when i call to Polycon from SfB account - all fine.But i can`t call from...
View ArticleRS232 control from DBA camera to DBA codec
Hi, We have installed a Polycom RPG500 using 2 Breakout boxes, as we want to get the camera image in our Crestron matrix and send it again to the Polycom codec. So, we get camera image via HDCI...
View ArticleHow to add contacts from the local interface of Group Series system
Is it possible to determine the call quailty (call rate) when dialing and to add contacts from the local interface of GS500 release 6.1 as in the HDX systems?
View ArticleRe: Microphone stopped working
i have the same issueMartinez9thCOC wrote:Hi all. We have a HDX7000 mobile cart with a desktop microphone. We use the system daily for about an hour. Yesterday the system worked fine without any...
View ArticlePolycom realpresence debut issue
Dear All,i'm new with polycom product. i've some issue with my polycom realpresence debut far site can call me, see me & hear me and from my side i can't call , see or hear them ? can you please...
View ArticleConnect plolycom VSX 6000 to PC for share file
Hi AllPlease help me check.I have a polycom VSX 6000 in my company.I want to connect between pc and vsx for share file in meeting but i can not find port for connect.What can i do?Thank you
View ArticlePicture in picture
When in a connected call, I am trying to figure out how to swap the picture-in-picture view. I am trying to make the nearest camera view, the bigger picture. But I can’t seem to find that feature. I...
View ArticleRPG 500 - Dynamic Provisioning on RPRM
We're deploying a Polycom a video conferencing solution with the items (RMX 2000, Media Suite, RPRM, DMA, RPAD and RPG 500) and we're facing some issues. Amon them is RPG 500 dynamic provisioning on...
View ArticleGroup 500 profile upload
hello , here is my question and sorry if it has already been asked.i have about 50 new rp 500 coming up for install . to save time i want to know if i can load my basic profile config in them then i...
View ArticleGroup 500 with Cloud PBX SIP
Hello all. I have some clients using Group 500s in their boardrooms with RP touches. They would like the ability to dial phone calls as well as video calls but do not have the budget for Crestron or...
View Article