HDX 7000 inability to call 9 digit pstn line.
Hello Guys Am a rockey when it comes to the Polycom world, and i have a little challenge with the HDX 7000 in my company. The HDX was assigned a DID and integrated in Cisco call manager, where by...
View ArticleSet Up of Real Presence Desktop for Mac OS X
I need some basic, step by step, guidance as to how to set up Real Presence Desktop for Mac OS X. I have downloaded the User Manual for my RPD version 3.8. I'm not a fool, but I am new to video...
View ArticleMaximum amounts of participants in a Skype for Business meeting
hi team , we have recently started RGP 500 , can someone tell me maximum number of user can join the meeting VIA RGP 500 (SFB )and Microsoft SFB 2016 clients
View ArticleGroup 500 near end content is great, incoming from far end content looks poor
Hi everyone, We have Group 500 with software version 6.1.0-310348 installed. When sending content from our room, our content looks very good on our screen, however, when receiving content from another...
View Article[Software]RealPresence Group 6.1.3
Polycom announces a new release of Polycom® RealPresence® Group Series software. This document provides the latest information on the following Polycom software:Version 6.1.3 of the Polycom...
View ArticleGS - Logs
Hi, I'm looking in all my GS's logs, and i have several errors like this bellow, what does it mean ? SourceModuleName="plcmlog" SourceModuleType="im_file"] SMan:hd[0]:SrcMan:SendMessage:component_id:...
View ArticlePolycom Real Presence Group 500
We have a Polycom Real Presence Group 500, and a Polycom Eagle Eye III camera. The camera does not follow the person that is speaking. Is there additional hardware that needs to be purchaesd or should...
View ArticlePolycom HDX 6000 shutdown
Hello, is there any way to turn off the Polycom HXD 6000 with the remote control other than pressing the power button for 3 sec?
View ArticleThe codec RPG 500 itself disconnected from the conference
HelloTell me pleaseWhat does the error message mean: 2017-09-29 11:39:44 ERROR CEng: hd [0]: COMM [0]: argLen too large (2540) for callback structure (2200), funcIndex: 12 [12194096mshs...
View ArticleEagle Eye Camera with RP Trio 8800 Collaboration Kit
Hi All,I want to use Eagle Eye Camera with RP Trio 8800 Collaboration Kit. Is this possible? I have a logitech camera with visual+. I will change it with Eagle Eye camera. My connection diagram is...
View ArticleGs 700. The sound from the HDMI inputs # 1 and # 2 goes directly to the HDMI...
SW version - 6.1.3-390050. Is this a bug or feature? I can't find any settings to avoid such strange behavior.
View ArticleManual or User Guide for Polycom Mptz-7 Eagle Eye 1080 HD
Hello community I have been searching in different forums and even in the site of support the User Manual or Guide of the cameraPolycom Mptz-7 Eagle Eye 1080 HDSince I lost the physical and the file...
View ArticleCan`t call from Skype to Skype for Bussines account at Polycom RealPresense 310
I have installed RealPresence 310 and setup Skype Online for it (Office 365 plan E2).I have room account for Polycon system and when i call to Polycon from SfB account - all fine.But i can`t call from...
View ArticleRS232 control from DBA camera to DBA codec
Hi, We have installed a Polycom RPG500 using 2 Breakout boxes, as we want to get the camera image in our Crestron matrix and send it again to the Polycom codec. So, we get camera image via HDCI...
View ArticleHow to add contacts from the local interface of Group Series system
Is it possible to determine the call quailty (call rate) when dialing and to add contacts from the local interface of GS500 release 6.1 as in the HDX systems?
View ArticleRe: Microphone stopped working
i have the same issueMartinez9thCOC wrote:Hi all. We have a HDX7000 mobile cart with a desktop microphone. We use the system daily for about an hour. Yesterday the system worked fine without any...
View ArticlePolycom realpresence debut issue
Dear All,i'm new with polycom product. i've some issue with my polycom realpresence debut far site can call me, see me & hear me and from my side i can't call , see or hear them ? can you please...
View ArticleConnect plolycom VSX 6000 to PC for share file
Hi AllPlease help me check.I have a polycom VSX 6000 in my company.I want to connect between pc and vsx for share file in meeting but i can not find port for connect.What can i do?Thank you
View ArticlePicture in picture
When in a connected call, I am trying to figure out how to swap the picture-in-picture view. I am trying to make the nearest camera view, the bigger picture. But I can’t seem to find that feature. I...
View ArticleRPG 500 - Dynamic Provisioning on RPRM
We're deploying a Polycom a video conferencing solution with the items (RMX 2000, Media Suite, RPRM, DMA, RPAD and RPG 500) and we're facing some issues. Amon them is RPG 500 dynamic provisioning on...
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