Groupseries 310/500 Resource Manager Upgrade
What exactly are the steps to have Resource Manager be able to pull an upgrade .BIN file for a Groupseries?I have the groupseries touch working to where you hit the "check for upgrade" button on the...
View Articleturn off group series endpoint from touch control
I it possible to turn off/on or restart the codec from the realpresence touch control? Currently have group 500 registered to skype for business with/ rp touch on 6.1.0 firmware.
View Articlepolycom presence external camera via balckmagic ultra studio express
Does anyone have any experenice using the capture box with presence and mac.
View Article[Software]RealPresence Group 6.1.2.1
What's New in Version 6.1.2.1 Release RealPresence Group Series system software version 6.1.2.1 provides the functionality described in the following topics:Remote Control Support for Skype for...
View ArticlePolycom HDX 9000 Losing IP Address
Hi All, I'm is newcomers in groups. My company have a new one Polycom HDX 9000. i have on issued with this, when setting IP Address manually in my polycom such as 167.205.x.x and click the next arrow...
View ArticleThe room is not watching the presentation
Whenever we are in a meeting, if someone else outside of the room wants to share its screen, every participant will be able to view the presentation but never the room. There seams no way I can find to...
View ArticleGroup 500 constantly disconnecting and reconnecting on network
Hi, We have a coming up to 4 years old Polycom RealPresence Group 500 (H/W 9) running firmware 4.1.5.180072. It has not been under a support contract since it's first year. As of today it has...
View Articleintegrating Centro with SoundStructure
Hi,when we integrate Centro and soundstructure C8, is it possible to use external speakers connected to SS instead of using the Centro build-in speakers?
View Article[Software] RealPresence Desktop and RealPresence Mobile v3.8
All, RealPresence Desktop and Mobile 3.8 has been released. Links to software and release notes are below. What’s New for RealPresence Desktop Version 3.8 –Support for Receiving 1080p People...
View ArticleCX5500 in a larger meeting room
Hi, I want to put a CX5500 in our VP's meeting room, but the computer with the USB port is beind the 80" TV approximately 25 feet away from where I need to place the CX5500. I've tried USB extenders...
View ArticleHelp With Camera Presets
Hello. I am using the Polycomm HDX 9006 with a Polycom EagleEyeIII camera (Polycom MPTZ) for a stationary video conference unit. As this unit is self contained, and we are trying to implement it with...
View ArticleHow to stop the upgrade mode for vsx 8000
The VSX8000 is in upgrde mode (see attachement), I don't want to upgrade it, how can I do? Thanks.
View ArticleHow to increase call dialing time.
How to increase number dailing time. Currently i canot dail long number its auto going to call.
View ArticleI want to get the SDK to control GROUP 700.
I want to get the SDK to control GROUP 700. Where can I get the SDK? Please teach me. Thank you. Have a nice day.
View ArticleProblems sharing video HDX8000 to Cisco SX80
Hi, We're having difficulties sharing video from a Polycom HDX8000 to a Cisco SX80. The problem occurs when the remote end calls us with their Cisco SX80 we are not able to share video. When we try to...
View ArticleSetup RealPresence Trio 8800 with TMS
Has anyone gotten a RealPresence Trio 8800 setup with Cisco TMS. I want to add this so I can managed it either with SNMP or username and password. Please hep me!!!!!1
View ArticleUsing hardware H.264 encoding in RPD?
Can RPD take advantage of hardware encoded H.264?Some webcams, such as the Logitech C930e, do H.264 encoding in hardware.Also, devices like the Blackmagic Web Presenter or H.264 Pro Recorder do the...
View ArticleEagle eye III not detected as 2nd camera using breakout and power in HDX 9006...
We are facing an issue that the secondary Eagle eye III camera is not getting detected when used with the standard breakout cable.and power supply.We only get the blue screen.The primary camera...
View ArticleGetting started
Hello all, great to see an active community and hopefully you can guide me in the right direction. I am looking for some advice with getting various Polycom end points up and running on our domain. The...
View ArticleHDX6000 problem
Hello everybody, I am a new user for Polycom system. My problem is that, when HDX7000 call to my HDX6000. I can see imcoming call on monitor but display only 5 second with two beep sound and then...
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