RPG 310 not showing content?
Hi All, Have a new problem today. One of our endpoints has stopped showing content. The HDMI cable has been tested, and when going directly into the TV, works fine. When the cable is plugged into the...
View ArticleGroup 500 integration with RP Desktop
A customer has existing Polycom RealPresence Desktop service and this are registered with a server. They also want to integrate Polycom group series 500 with Polycom RealPresence Desktop. Now my...
View ArticlePolycom RPG 500 Boot Looping
Hi Everyone, I have a problem with my Group Series 500, when I tried to power on it doing a looping process and never end.Because of that, I tried to Factory Reset using reset button, I power off the...
View ArticleGroup 500 integration with RPD (RealPresence Desktop)
Hi,We are using RPD (RealPresence Desktop). We have a DMA server by which RPD (RealPresence Desktop) are being processed for call. Now I need to integrete Group 500 Codec with RPD, So that I can make a...
View ArticleCall Connected with problem || Issue with calls from Public IP...
Hello, Please help me understand the reason for the error code "disengage reason:14116". We are using Polycom DMA 7000 , software version 6.0.1 and Polycom RMX 2000 software version 8.5. Only calls...
View ArticleIssue Seeing Room Camera on Screen in Skype Mode
When we enable skype mode on our group series 500(latest firmware on device) we only see the other people connected to the call. We are also unable to change the PIP layout. When we reboot the unit the...
View ArticleGroup Series / RPT Pairing API
Hi, I've written some code to monitor our GS using PowerShell (I invoke a telnet command). I can pretty much do everything I need to, execpt two things. I can't see any API command to poll the RPT...
View Articlescreen requests password to access the system
Hello, We reecently upgraded to a Real Presence 700 codec in our conference room. When I powered up the unit today, the screen displays "Please enter an ID and password to access the system. I have...
View Article[Software] Real Presence Desktop 3.7
Hi, I am wanting to trial RPD 3.7, but it crashes on start. This looks to be a .net error although the .net test tool...
View ArticleGroup 500 IP issues
I have a problem with a new Group 500. When I assign a manual IP address it shows as IP network not connected. If I connect a laptop to the same switch port it works fine, I can ping other addresses....
View ArticlePolycom HD8000 content issue with Cisco CMS bridge
Hi, I'm unable to send content from our Polycom HDX8000 endpoint via Cisco CMS bridge. We are on firmware 3.1.11-53024.I've heard about a HF version that may resolve this but am unable to find it-...
View ArticleRPD 3.7 Content button greyed out and no GAB
In some cases we have a greyed out content and FECC button. RPD 3.7 Windows calls a GS310 6.1.2 or Cisco EX 90 content doesn´t workGS310 calls RPD it works.RPD calls RMX it works.RPD calls RPD it...
View ArticleCannot Enable “Allow Video Display on Web”
I am unable to select, "Allow Video Display on Web" from my codec. I am aware how to naviagete to the actual selection page, and also that you can't select it remotely from the web for security...
View ArticleHDX 9002 weird calls
Hello, I work at a COmmunity College and we use a Polycom HDX 9002 to host classes across multiple classes. Past couple of days, starting in the afternoon and stopping shortly before classes start, we...
View ArticleSearching contact Skype for Business
Hi, We have Polycom's Group 500 witn Touch pannel and we are using it in Skype mode. Skype meeting works, calendering works, but when I search a contact to add it into the meeting, some people are not...
View ArticleReal Presence Desktop + newest Windows 10 upgrade
Hello,My Win 10 upgraded few days ago.And since then RPD 3.7 doesn't see any of my webcam's videostream.I can choose any of them at the settings but I can't see myself at the initial screen (adding...
View ArticleAnyway to change the Director II wide shot?
Hi all - We've purchased a number of Director II 's that we've paired with GS 700s. The tracking is working great, but I am hoping someone knows of a way to change the default wideshot it uses when...
View ArticleUpgrade to upgrade to 6.1.2.1-380105
I have several Group Series 500's, all on 6.1.2-380088. I've tried updating three of them so far to 6.1.2.1-380105. They all failed at the same step and reverted back. I'm wondering if there is a...
View ArticleDuoVideo (h239) support between Tandberg 95 MXP and RealPresence desktop
Hi! I have Tandberg 95 MXP and notebook with installed RealPresence desktop connected to the same LAN. Video calls between them working well, but when i try to share screen on notebook or when enabling...
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