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[Software] RealPresence Group 6.1.2

Hello all, we have released the maintenance release for the RealPresence Group 6.1.2 Software. Polycom announces a new release of Polycom® RealPresence® Group Series software. This document provides...

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Polycom HDX 7000 Network Resource Unavailable

We have the HDX 7000.  It works fine with ISDN.  Now I converted to IP and try to connect to another Polycom QDX 6000. Both 2 Polycom is the same network, 30 yards apart.  No firewall between them....

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Real Presence Group 500 calls to Skype for Business does not connect

Hello, I'm currently using the Real Presence Group 500 version 6.11. I also have the Real Presence Touch and the Skype for Business Online registers without any issues. Each time I try to place a call...

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Problem of the remote control of the remote camera RPG 500

HelloTell me please, I ran into a problem.When calling from the terminal to the codec 500 on the IP session was established, but I can not control the remote camera codec 500 (the possibility appears...

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Group 500 Skype Mode and Meeting Subject Line

We have two offices using Group 500 codecs in Skype mode. Unit 1:The display shows the meeting organizers name and subject line of the meeting invite Unit 2:The display shows the meeting organizers...

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H323 Unavailable (Resource Unknown) error - Real Presence Desktop for Mac

I am trying to connect to my GnuGk gatekeeper using Real Presence for Mac. In Real Presence for Mac my SIP is showing active while the H323 is showing an "Unavailable Resource Unknown" error.  My alias...

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External keyboard and Debut

Hi, does anyone know if an external keyboard is supported on a Polycom Debut?  I checked in the docs but there is no mention of this...

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Real Presence Group 500 and MCU Avaya

I have an issue about the two monitors of the Group 500 and multipoint calls from an Avaya MCU (Scopia Elite 5110).I need to "split" the video output from the MCU in the two monitors outputs of the...

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Office 365 PSTN calling on Group Series

Does anyone know if is possible to integrate the Office 365 PSTN calling with the Polycom Group Series? (Running 6.1.2)Note that I am not trying to register the group series as an endpoint in Skpye for...

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Content sharing with Polycom Debut

Hi I have a Windows 10 tablet with RealPresence desktop installed. I can pair to the Debut via wireless and share content but once in a call it will not share the content. Is this a feature of this...

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Skype for Buisness on line group series

I just registered my group series 300 with skype for buisness on line I'm able to make calls video thru skype and point to point but I can't make audio only calls?  Any help? I do have a touch panel...

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Using Camera Capabilities Offline

Good morning,We have a RealPresence 700 and I would like to use the dual cameras to project on our monitor, is there a way to do that without having to connect to the network?

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Skype for Business - Group rejects Content from S4B Client

Hello, we setup our Group 500 with RP Touch to Skype for Business. The Group is on the newest Firmware and sits in an internal network, connected to a h.323 gatekeeper and to the Office 365 cloud on...

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How to down grade a group 700 sitting at version 6.0.1 to version 4.1

Want feedback on this.I tried to factory default by USB where I copied ver 4.1 and the activation code the same in Sw_keys.txtBut every time the unit defaults to ver 6.0.1 only i.e it does not down...

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Group Series Recent Calls Dialing

I'm having issues using the API for commands to dial a recent call. I am using a Crestron control system to control a Group 500 and trying to mimic various features of the Polycom touch panel. I have...

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Group 500 - Skype for Business "Join" not available from Exchange On Premise...

Hello everyone, we have installed a Group 500 with touch. The Group software version is 6.1.2.380088. Touch has installed 6.1.2.380088 too. We created some Skype for Business Meetings and added the...

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unable to control far end camera

Hello all, I am using RPG 700 with eagle eye producer.I am not able to control far end camera during a call,while the other side can control mine.Firmware upgrade to the latest version (6.1.2) did not...

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Walta cable 50ft for Realpresence GS500

Hi all,it is possible to use the walta cable PN 2457-29051-001 between a GS500 and the first Mic? I found different indication about this possibility. Thanks for your help. Federico

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HDX 8000 "far system is not capable of receiving content"

We've got an HDX 8000 on firmware 3.1.7 and 3.1.1 which is having issues handling content when connected via SIP into a pexip VMR. It originally shares content with no issuebut switching the content...

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How do I reboot Group 500 remotely?

Dear colleagues, We have RealPresence Group 500 and it sometimes gets out of control in unattended room.  It does not respond to telnet commands so we're trying to cycle power via APC PDU. The problem...

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