Continuious Recording
Hi, We have a Realpresence 310 that we use to connect to offices from 08:00 to 18:00, 5 days a week.I have been asked if the sessions can be recorded as trading information is being discussed.After a...
View ArticleGroup 700 cannot remove LDAP entry added as favourite since 6.0.1
Good evening all, we have a entry in our LDAP directory we want to remove from favouries on our RPG700 which we cannot edit (fair enough) OR delete (not fair enough). I found this in support: Article...
View ArticlePolycom HDX 8000 doesn't send Audio and Video with AES Encryption Enabled
Software Version: Release - 3.1.11-53024 Setting AES Encryption "Required for All Calls" in Pune Polycom. When I dial to my server , Polycom is able to receive encrypted audio and video but not...
View ArticlePolycom traffic needs to be tagged or untagged
I have a client that needs help with a first time deployment of a Polycom Group Series 700.I sent over the admin guide and Polycom port documents.Now they are asking:Polycom traffic needs to be tagged...
View ArticlePolycom HDX 8000 - BFCP doesn't work if AES Encryption is ON
I am using a Polycom HDX 8000 version Release - 3.0.0.2-13047 I need to enabled TLS for SIP and AES Encryption . Making a SIP call to my server .My Server accepting encrypted audio, encrypted video...
View ArticleUsage of Polycom conf. with Revolabs FLX UC 500 USB Conf. Phone
Hello everybody, I have recently bought a RPD, SFW, PC CONF APP, 1 LIC software license in order to be able to have video conferences between two remote parties (i.e. a computer and a smart phone). I...
View ArticleAuto-Dial
Good morning all, Was skimming around the Real Prescence Group Series manuals and checking the internet but decided to post here. Has anyone ever set their Polycom system to dial-out automatically?...
View ArticleRGP series rendomly rebooting
Hi all,We are setting up a pilot with an RPG 310 and RPG 500 for a potential customer. Software version 6.2.2 is running on both units. There is an integration with Skype for business in a O365...
View ArticleRPG supported SIP RFCs
Where can i find a list of SIP RFCs that are supported by RealPresence Group Series?Especially SIP RFC 3261 , 3262 , 3263
View ArticleCX5500 integrated with a SoundStructure
Good Day I am wondering if i can integrate a Polycom CX5500 to a Polycom SoundStructure in order to use ceiling microphones? RegardsAdrian
View ArticleReal Presence Desktop 3.7 display name
Hello all!in version 3.6 use as dislpay name my profile nameafter upgrade to version 3.7 display name is my pc name?it's normal??RPD connect to cma 50000 (sw6.2.5)
View ArticleRealPresence Desktop - UNABLE TO LAUNCH
Hi, I have installed the trial of RealPresense desktop on 2 laptops running Windows 7, however after installation the application sticks on 'launching service engine' on the splash screen. I have...
View ArticleUser Adoption Services in Italy
Hi all,as CIO of a large non profit organization in Italy I need to promote as much as possible our huge investement based on several videoconference room realgroup 500 and trio 8800 equipments. As we...
View ArticleRPG Touch Rebooting
Hi, our RPG Touch Panel keeps rebooting while in a call. We have recently updated it to the latest version hoping that this would reoslve the issue but it still continues to happen. Anyone else...
View ArticleSkype for Business RP Touch interface
Hello. Is there any way to add the "Favourites" icon to the RP touch interface when using SfB online? Thanks.
View ArticleHelp With Polycom Realpresence 500 - Flash recovery.
I have inherited support for real presence 500 VC system, we have three of them and one of them refused to come back online after a reboot. Serial: 82132140B547CVType: P001Purchase Date: 2013Firmware...
View ArticleCannot Join External Skype for Business Online Meeting - RealPresence Group 500
Skype meetings that are sent from our own Outlook Online to the Group Series appear on the touch panel with the "join" option and are able to be joined. However we have allowed external meeting...
View ArticlePolycom gs 500 registration failed from external
ii have polycom gs 500 and i am trying to sign in with skype for busness user from external network (public ) but i am getting registration failed . when i am connecting the gs 500 to internal network...
View ArticleHDX Options Menu Options installed but have a red circle
We have several HDX systems that have 1080p or MP options. On the Options Menu the options are listed but there is a red circle with a line through it indication that the option is not available. The...
View ArticleVSX 8000 Problem
Hi i have polycome VSX 8000 issue is its says need room password for change IP address in lanneed some advice from polycome or how i reset this device
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