Skype video limit on RealPresence Group 310
We have a client using Skype for Business on a RealPresence Group 310. If they have a total of 5 people in the meeting, including themselves, all 5 attendees show up on the same screen. But if they add...
View ArticleHDX 7000 no VoIP
Hello Community, I’ve got a HDX7000 system installed in one of my event rooms, and I’m having problems with making VoIP calls with this. The unit works fine for sending and receiving and sending video...
View ArticlePVX 8.0.16 Realpresence Desktop Issues
Have a customer that is using systems that have PVX 8.0.16 as point to point laptop VTCs. Since this is no longer available, new system are going to RealPresence Desktop. There seems to be an...
View ArticleDoes firmware upgrade destroy multipoint license?
I have a few HDX 7000 & 9000 in which multipoint option was activated.Then all of a sudden, multipoint in some of them stopped working few months ago. This has been bugging me for a long time and...
View ArticleHDX7000 Reboot
Hi, From the HDX7000 web gui interface is there a way to know when the system last rebooted ? Without having to go through the system logs?
View ArticlePolycom Real Presence Group 500 Console CLI
Hi , I cant seem to locate the CLI command for doing a trace route . I have had a look at the GroupdSeries Integrators Reference Manual but dont seem to find it there, any suggestions? Cheers
View Articleminimum bandwidth for multipoint call (RPG 500)
Hello, I am using RPG 500 with a multipoint license (6 mcu).I would like to ask which is the minimum BW so that the maximum number of participants to be present to the call.Also sometimes,some...
View Article[Software] RealPResence Group Series 6.1.6.1
Polycom announces the new release of Polycom® RealPresence® Group Series software. This document provides the latest information on the following Polycom software: Version 6.1.6.1 of the Polycom...
View Articleport forwarding to two GS devices on the same network
Hello all, I am using a GS500,configured with NAT and the appropriate port forwarding to my firewall,using the default Polycom ports for RTP(3230-3261).Now, i would like to place a second unit to...
View ArticlePolycom Group Series not correcly using MTU size
Polycom Group Series version 6.x codec is set to MTU of 1260 however the packet capture indicates the size is 1448 or greater. Has anyone had an issue with Polycom Group Series MTU functioning...
View ArticleCDR: The call has ended. Local user initiated hangup.
Site A was connected to Site B and C. During the conference, Site B got disconnected by itself. I'm trying to find out reason why. In the CDR report of Site A, it says "The call has ended. Local user...
View ArticleRealPresence Desktop Dialing Order
Hello, Is it possible to configure the dialing order of RealPresence Desktop v3.9?Our customer has 500 RPD, all configured manually with SIP preference. We can not find in RPRM v10.3 how to configure...
View ArticlePolycom RealPresence Centro Call dropping after 30m 40sec
We have a Polycom Real Presence Centro system in our office. After about 30min and 40seconds of being in a call we experience a video freeze. The call itself according to the web console is still...
View ArticleCan other VC join Skype for business conference call which hosted by polycom VC
Our company is using realpresence group 700 with Skype for business plugin function.we success setup meeting with Skype user and meeting room user via 700. When we try to add another VC to join the...
View ArticleRealPresence Group 500 cannot register to SIP
I have several RealPresence Group 310/500 codecs that have all of a sudden lost their ability to register to our SIP server. Interestingly they are all saying "The system was unable to sign in to the...
View ArticleSoundstructure c8 doesnt detect codec
Hi,Designed a program for split room (3-1)roomA roomB, roomA and B combination.Codec in room 1 shows fine but codec in room two doesn't,this automatically is causing local audio not being picked and...
View ArticleCan't hear voice and can't see video Lync
Hello!After the license is activated the video point-to-point work, but another problem now is if you connect the codec as a conference participant via Skype for business, then no video or audio....
View Articleblock third party incoming calls while on call
Hello all, I am trying to find a way to block third party (not only ghost) incoming calls,so that they should not be appeared on the screen while i am in a call. Activating "DND" blocks all incoming...
View ArticleRealpresence Trio Visual+ as an autonomous video conference system
Hi to all,I don't know if my question is a dumb question but I'm a newbe with Polycom and I'm not sure....We have a customer who has an RealPresence Trio Visual+ equipment (they bought to other). He...
View ArticleGroup 500 - S4B for SIP - Joining CMS Bridge Receives No Video Feed
Model: Group 500Hardware Version: 20Software: Release - 6.1.6.1-460003 H.323 DisabledSIP Enabled - Using Skype Issue: When dialing into a CMS bridge from the Group 500, we receive Audio and Content,...
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