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Favourites icon has disappeared - RealPresence Group 500/RealPresence Touch

I have a pair of RealPresence Group 500 room devices, and a pair of RealPresence Touch screens. Since updating the software on our Group 500s to 6.1.6-420060, our Favourites icon has disappeared from...

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Group Series 6.1.6 update - Unable to make or join calls - Skype For Business...

Hello -Upon upgrading to 6.1.6 on the Polycom Group 500, when trying to join or make ANY calls the device fails - "Unable to complete call..." We are using Skype For Business Online and with a RPTouch...

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[RealPresence Group 500] joining a videoconference via Skype-Link

Hello, some of our partners are inviting us via a skype-link ("https://meet.lync.com/something/something/something") in to their videoconference.Unfortunately we have trouble joining the conversation...

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RealPresence Desktop Trial Instantly Expired

Running the RealPresence Desktop  trial version for the first time, I get a dialog box with a notification that the trial period has expired. I downloaded it for the first time today, and the trial...

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API on New EagleEye IV USB

My customer want to have more preset positions than just 1 button on remote control. Does new EE IV USB has API control over LAN? Where can I find such information?

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Polycom Real Presence Debut

Hi,I'm facing an issue with my Polycom real presence Debut. It's rebooting when I initiate the call.Model: RealPresence Debut™ Software Version: 1.2.1-64534 Hardware Version: 0B Any Idea?

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Upgrade HDX9002 sw

Hi all, Newbie here... really hoping that I am in the right area. We have a Polycom HD9002 sw release 2.5.0.3 - 3401 and we have never upgraded the sw eversince we bought it many years ago. Recently we...

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New Group Series 700 Codec Black Image

I went throught the setup wizard, I selected 1920x1080.  When the codec boots it displays the Polycom startup screen and goes to a black image.  On the front of the codec LED it reads 1920x1080 VGA?"...

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RPG microphone array

Hello, I am using RPG500 and i would like to add two ceiling  microphones.At the moment,i am using only the tabletop mic which comes in the typical installation.Is this supported by this device?I know...

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Group 500 not sending content

Hi All, We have a few Group 500 units around the place. We are on latest firmware 6.1.6 for all units. We have an issue now where someone comes along, plugs in laptop, comes up sending camera 2,...

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Polycom HDX 7000 problem with content selection

Hi all,Long time user of Polycom phones and VC units, first real problem after replacing an HDX 7000 with a new unit after RMA.The unit is connected to a camera and there is a computer connected to it...

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Polycom Pano Drawing

Dear All, Does anyone have the dimension drawing for the Polycom Pano or knows where I can find the drawing? Rgds,Ricardo.

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RPG 500 with SFB online monitors settings

Hello all, I am using SFB online with my RPG500.Also there are teo monitors connected to codec.But during a skype call,both monitors are displaying only far site,i tried all possible layouts and all...

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Demo Polycom Calling Videxio

Check out this short video demonstation of the Polycom Debut calling into a Videxio meeting:  Polycom Calling videxio

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invert view of the camera polycom trio 8800

We have a RealPresence Trio 8800 in the lastest software UC version; 5.5.4.2255.The camera has to go under the screen because the screen is in an elevated position and that is why we have to turn the...

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Skype to sfb calls with RPG500

Hello all, I am using RPG500 registered for SFB online.When i call from another SFB account the call is OK but when i call the device from a skype account there is only audio,no video at all. Skype to...

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Call rate RP Desktop to GS500

Hi All, I have a strange issue between RPD (3.9) and Group500 (6.1.6). I set both devices to a preferred call rate of 1920kbps, but not a single call reaches this desired rate.When I call the GS500 fom...

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Joining meetings sent by external users.

Hi guys. We have not been able to join s4b/lync meetings sent to us, using our Polycom solution.Is this not supposed to be possible? All internal meetings works fine, join button is there and so on....

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Group Series Microsoft Skype for Business Interop API's

Hello,I have recently purchased 2 x Group 700's with the Microsoft Interop Licence enabled for Skype for Business interoperability using O365. I cant find much information on the additional features...

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Group 500 and Cisco Ceiling Microphone Array

Does anyone know if the Group 500 will operate with a Cisco TelePresence Audio Science ceiling microphone?For physical connectivty I know I can purchase the Walter male to Rj45 female adapter however...

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