display issues with HDX 8000
can someone help to resolve the display issue which i have been facing with my HDX 8000, color gets crazy after 5min of connecting calls (attached is the pic (Far end video)), i have done the following...
View ArticleHDX7000: SIP and 802.1x optional?
Hi,I can not seem to enable SIP and 802.1x on a HDX7000 we have. Are these features optional and require a key?Thanks in advance for your reply. Fred.
View ArticleGrey Bar issue
Hi, We have integrated One touch dial in with GS500 and Skype for business. when user presenting the content they see the grey bar. do you have any suggestion or seen any issue like this. Please find...
View ArticleGroup Series 500 - Unable to retrieve all contacts from Skype for Business...
Hi, I'm having trouble retrieving all contacts from a Skype for Business directory using the globaldir API command.By searching an empty string like this:globaldir ""\nI can retrieve all the contacts...
View ArticleRealPresence Group TLS 1.2 Support
As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1.We use Office 365 with several Group Series systems, and I want to ensure that the systems will continue to work as...
View ArticlePolycom Real Presence Group 500
Good day!When you turn on the red light blinks and is not loaded. What can be done?
View ArticlePolycom HDX 800 just ringing other sites
Polycom HDX 800 Software Release - 2.5.0.2-3395 Before we could just dial are two other sites but we are not able to. It just rings? Also I have tried to update the software but it just says 60 secs...
View ArticleRealpresence Trio 8800 IP Dial Video Conference
Purchased a Trio 8800 System with Visual+ and Eagle Eye camera. Have set up Line1 as Skype for Business, Line2 as our internal SIP PBX. I was also told that we should be able to direct IP call our...
View ArticleTrio 8800 How to call IP Video Endpoint
I'm trying to figure out how to call an Avaya Lifesize Team 220 endpoint, however I cannot find anywhere in the 8800 to just dial directly to an IP address. I have the Visual+ package along with the...
View ArticleFeature Request
Please have an option for the RealPresense Touch unit to not go to sleep. Also, to have the bottom pop-up mendu (with the mute and camera control buttons) always up. This would remove a button press...
View Article3rd Party Camera on Group Series 500 PLEASE HELP!!
I should preface with the fact that I have done this in the past, and a former co-worker just did 4 courtrooms like this. We have 2 Group series 500 codecs in a combine/divide space. The customer...
View ArticleHDX 7000 HD - Call cannot be completed because the call was routed through an...
... that does not service the far site. Contact your network administrator for assistance.That is the message I get when I'm calling an IP address + organization + extension, a StarLeaf endpoint. The...
View ArticlePolycom hdx 7000 far site 2 display
I have Polycom HDX 7000 HD (Release - 3.1.12-54021) and the follows monitor settings: Monitor 1 - Near, Far Camera & ContentMonitor 2 - Near, Far Camera & Content after making a straight call,...
View ArticleRealPresence Outbound Video - Far site can't see me
I can connect to the far site and can see and hear them but they can only hear me. I am using the latest version of RealPresence Desktop (Windows) and they are using an HDX4000. The calls are H.323....
View ArticleDisable Integrated Display on CX 5500
Can anyone point me to the configuration required to blank out the CX 5500 integrated screen? I am looking to attach the CX to an MSR Dock and won't need the 5500 functionality, I only need it to act...
View ArticleHDX Table Microphone not detected (RPG-300)
Hi peeps, we have 3 RPG 300 systems with cameras and HDX table mics.The first system is ok, no issues.The 2nd and 3rd systems do not detect the HDX table mics, but will detect the ceiling drop...
View ArticleIssue in controlling HDX 8000 with AMX controller with latest polycom...
Hi, I am unable to control the Polycom HDX 8000 with AMX controller with latest firmware version ( 3.1.12). Though it is working properly with some version ( 3.0.6, 3.0.6 and 3.1.0) Please suuoprt for...
View ArticleWall mounting options for EagleEye MSR camera
Is there an availabe wall mount specifically for this camera? I have supplied a customer with an EEIV wall mount but they are reporting that the included centre mounting screw does not fit the camera....
View ArticlePolycom Debut set time
If you are not using a time server, how do you set the time on a Polycom Debut?
View ArticleGroup Series 500 and Skype for Business Online Interoperability
Good day, I have two questions regarding this subject: 1.- As from what software version is supported the interoperability with SfB Online?2.- Is it mandatory to use a Real Presence Touch device for...
View Article