Polycom Realpresence Group Series 500-Whitelist/Web Access Issues
Hello, Please see my system information below:Model: Realpresence Group 500System Software: Realease - 5.0.0-211246 I am having problems with ghost calls. However, now my main problem is I used the...
View ArticlePDF manual for hdx 4002 Executive Desktop Unit
Hi. We have 3 HDX 4002 Executive Desktop systems at various offices. Can anyone provide a link to a downloadable Pdf manual for the system ? ThanksJason
View ArticleCalendar Not Synchronizing
We have1. Polycom Trio 8800 with UC Software 5.5.4.22552. Hybrid Exchange Configuration3. Skype for Business 2015 on premise environment4. Exchange On Premise account : xxx@domain.com5. O365 account :...
View ArticleHDX7000: SIP and 802.1x optional?
Hi,I can not seem to enable SIP and 802.1x on a HDX7000 we have. Are these features optional and require a key?Thanks in advance for your reply. Fred.
View ArticleRealpresence desktop behind a proxy
I have a realpresence desktop installed on a windows pc that it is behind a http proxy, through the proxy can access the internet. Now if I try to dial anything I cannot do it, is there a way to give...
View ArticleBlocking Ghost Calls on Polycom RealPresence GroupSeries 500
Hello, Here is hte information on my Polycom RealPresence GroupSeries 500: Model: Realpresence Group 500System Software: Realease - 5.0.0-211246Maintenance/Warranty Status: None/Expired I am getting...
View ArticleRealPresence Group 310 - Cannot change Home Screen Settings
Hi,We have a series of RealPresence Group 310 devices with RP Touch panels connected. We use SfB for the ineropoerability but don't enable the interface as we want to retain branding, etc. I was able...
View ArticleRealPresence Group 500 will not factory reset
Hello,I have a Group 500 codec that will not respond, and will not factory reset. The codec will not respond to Polycom remotes, so I cannot see the detailed system information. The serial number for...
View Article21688. RPG V6.1.7 throwing an error, Resolution too low.
EU generally use BlueJeans but we couldn't replicate in a P2P H.323 call. BJ say they aren't generating the error. Community and Polycom KB don't throw any previous issues. CDR H.264HP mostly @...
View ArticleRemote packet traffic capture on Group Series v6.1.2
Hi, I'm looking for instructions on how to perform a remote packet capture on GS using Wireshark. I seem to remember, there was such a thing, but can't find the guide for GS, only for Trio... Thanks.
View ArticleRealpresence Desktop 3.9 cannot start in demo mode
I have a very weird problem, I want to test the Realpresence Desktop 3.9.I install the device, I press on the Individual option that is presented to me but I get the following message You are not...
View Article261/5000 CODEC G.711 REAL PRESENCE DEBUT
Dear;they will have some documentation indicating which type of standard (ulaw or alaw) of the G.711 codec uses the real ppresence debut, since in the data sheet only G.711 appears but does not specify...
View ArticleRealPresence Group 500 and Skype for Business... Audio at the other end too low!
Hello there. We've installed Polycom Group 500 with a Skype for Business license in a directory here in Santiago Chile, with a combination of external and native mics. The client's complain is that at...
View ArticleQDX 6000 doesn't respond to remote control
I'm trying to call using a QDX 6000 but the system doesn't seem to respond to the remote control. The main unit seems to register that the remote is being pressed because the light changes color when I...
View ArticleEagleEye IV USB Camera - SfB on Citrix XenApp/XenDesktop
Hello, We are trying to use the EagleEye IV USB Camera with Skype for Business on Citrix XenApp/XenDesktop, When we go to settings on the SfB client we can see the Video preview of the camera, however...
View ArticleRealPresence Debut Hostname
Greetings to the distinguished community ! There are several end points RPDebut. All of them work in Dynamic Provisioning mode. There was a need to change the host name. I can not find such a setting....
View ArticlePano App - static list of endpoint
Hallo,can we insert a static list of endpoint or PANO`s in ip address section in Pano App as it was in the application PPCIP?In our organization, blurethoot is blocked so no detection is possible, we...
View ArticleHow to disable SSL Version 2 and 3 on Polycom HDX 7000/8000 and Enable TLS...
Hello guys, Does anyone know how to disable SSL 2.0 / 3.0 on HDX 7000/8000 and Enable TLS 1.1 or higher instead? Tks
View ArticleUpdate and Options Problem on a HDX8000 after Factory Restore
Hi allOn a HDX8000 HD PAL Firmware 3.0 I did a Factory Restore.Now I am on an old 2.5 firmware version and lost the option key. OK so far.On my Licensing Dashboard I find my HDX activated and Key Codes...
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