GS 500 web interface black screen
We currently have one GS 500 that shows the web login screen, but once you login it is only a black screen. Tried rebooting several times with no change. Able to access the front end fine. Any ideas?...
View ArticleOnly one way video and audio transmission with HDX 8000
I have HDX 8000 behind the SonicWall TZ215 firewall, and with the port forwarding configuration, I was able to reach the unit (that has only private IP) from outside. However, there is no audio or...
View ArticleCleaning the Polycom Utility Cart
Q: How, with what, should I use to clean the Polycom Utility Cart when it is used in a hospital setting? A: For the hard surfaces (not monitor screens or lenses) they can use products like PDI Super...
View ArticleHDX 8000 Wont Update
i have an hdx 8000 that is constantly being brute forced , i was working on the issue and decided to update firmware as it had been a while but ut keeps failin current version is Release -...
View ArticleCannot sign in Skype from corporate network
Hello, I've tested Polycom Group 500. I successfully signing in Skype For Business from external network. But I cannot sign in from our LAN. I've disable firewall in subnet with Group 500 but it's not...
View ArticlePolycom Digital Brkout
Hi.I have a situation that client want to use 4 polycom eagle eye 4 camera. Right now the main camera is connected directly as camera 1. For other 3 camera i use 3 digital brkout, camera side and...
View ArticleGroup Series joining Skype meeting issue
Hi, The Group Series 310 is calling another Skype for Business user instead of joining the scheduled meeting. For ex: instead of joining the meeting id 302938, the GS calls the user with the extension...
View ArticleStreaming with Roundtable CX5000
Hi, we want to stream with the Roundtable CX5000 via RTMP instead of Skype. Is this possible?
View ArticleCannot connect PANO to Polycom RealPresense Resource Manager
I recently acquired a PANO and am trying to set the provisioning server details however the PANO continually fails to connect. I have been trying to use the same Server/Username/Password as I have...
View ArticleReal Presence Group 700
Error: 0053 Fail Could not mount SD card root file system Getting this error on our Real Presence 700...not sure how to proceed ????
View ArticleAbnormal Carmera screen issue [Group 500]
Q :Dear team,I found one issue at using Real Presense Group 500.Sometimes, abnormal color of camera did displayed from screen.We already change the cables and reboot the terminal, but same issue coming...
View ArticlePolycom Touch Panel with HDX-8000 'No sources' Icon on Touch Panel
A couple of years back I ran into an issue where a Polycom Touch Panel paired with an HDX-8000 Codec displayed a set of icons saying that 'No Sources' were selected for it. Attached is the picture of...
View ArticleRPG 500 SIP settings
Hello all, one question,is it possible to change sip port on rpg 500?From the interface,i can only enable and disable sip,but can i change sip port from 5060 to something else? Maybe via cli? Best...
View ArticleRealPresence Group 300 - Recording
Hello , I want to know how to ensure the recording of the videos calls with the RealPresence Group 300 ?
View ArticlePSV-14XX far site disconnected
Hello, I do have a system polycom viewstation PSV-14XXWhen I use policom realpresence desktop or application to call viewstation, the viewstation start sounding of call income. I accept the call, but...
View ArticlePolycom Realpresence Group Series 500 multipoint set up issues
Hi, I have activated the multipoint license. when i tried to test it i faced problems. I used mobile app to call the polycom site. all the participants can be seen at the polycom site, but at the...
View ArticleRP 500 group Release version - 6.1.7-450056, can not enter Multiconference...
Good morning, we have Polycom realpresence 500 equipment, registered in a Huawei Telepresence infrastructure, and after the update to the latest Software Release version - 6.1.7-450056, we can not...
View ArticleReal Presence group 500 series unable to register O365 calendar service
HI Support, We are facing the issue to register the calendar service using O365 credentials.Error: London 2012Invalid domain, user name, or password. Please check your credentials and try again.MS...
View ArticleSerial/RS-232 control of RealPresence Group 500 for Layout
HI everyone, Trying to control the screen layout and PIP options on our group 500 and can only do so via remote control at the moment. Does anyone know if this can be done using RS-232 instead. The...
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