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Camera Error - Help

Hello,  We assisted some users yesterday using Realpresence 500 units and the attached error came up during a call. There were no problems when it was just two users connected, but as soon as three...

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Cannot see video nor audio from the other end

Hello all.We have a HDX 7000, we're located in Mexico and our partners are located in Miami, they have a HDX 8000. We had to configure a Public IP address so our partners could call us.When they call...

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Polycom GS 700,500 Firmware Upgrade

Dears, I have 2 devices GS 500 & 700, i dont know how i can upgrade the firmware. could you please advise what is the correct steps to make the upgrade. Appreciated

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License Transfer

Hello Community,how do I transfer a SfB interoperability license from a defective RPG 500 unit to a replacement RPG 500 unit? The replacement unit was obtained through RMA as the defective unit...

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Disconnecting a shared screen leaves Group Series with a black screen

During a video call with a Group Series 500 - a person around the table will sometimes plug in their laptop (HDMI) to share the screen.  Usually - the call ends and the screen is still in a shared...

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[Software] Group Series 6.2.2.1-600016 has been released

Poly announces the new release of Polycom RealPresence Group Series system software. NOTE: If you are manually upgrading the RealPresence Group Series system using the system web interface and the...

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Video Mixer on Poly G7500 HDMI input 2 not working

Hi All, Good Day!     Just would like to ask if someone know if G7500 accepts video input (from a video mixer) connecting to HDMI 2  input interface? Video Mixer output (via HDMI) is working on...

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Dialing Preference on Group 500

We use both Teams(with RealConnect) and Sfb in our enviornment. I read from http://blog.schertz.name/2019/10/poly-group-series-with-microsoft-teams/that if running on mixed mode(Teams+Sfb), you need to...

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[Software] Poly G7500, Poly Studio X50 and Poly Studio X30 Version 3.0

Hello all, we just released Poly VideoOS Software 3.0.0 for Poly G7500, Poly Studio X50, and Poly Studio X30 Poly G7500 v.3.0.0, with associated software link and documents, is available on the G7500...

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Group 700 Power Supply

Hello, I have had a few schools that have had Group 700's fail due to power outages/surges. Is this common to happen to these units? It seems quite silly that the Group 500's dont fail as often even...

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Connectivity Through VPN

I have Polycom RPG 500RealPresence Group 500System Software : Release - 4.0.0.1-70908 We use a VPN connection to join our main conference room now we have to change the firewall and allowed all...

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Group series 310 SIP registration failed Office 365

Hello All, I have GS 310/700 devices. GS 700 is working fine. However, the GS-310 fails to register the SIP. Calendering service working fine. Account is working via Skype for business client. The...

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Polycom Pano can't connect through Miracast

Hello,we have the problem that we can't connect our polycom pano with a new Windows 10 Laptop (HP). The polycom is connected to a samsung tv which has also miracast and there is no problem to connect...

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Video conferencing with visual+

Hi, my company intends to procure Polycom Trio Visual+ (Polycom Trio Visual+ (Logitech C930e+ RealPresence Trio 8800 conference phone)). I want to ask if the solution can work without a 3rd party...

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G7500 in Poly Partner Mode - Serial/APIs?

I've been reviewing the documentation for Poly Partner Mode to determine if the APIs are still available when a unit is in Poly Partner Mode.  Specifically I'm interested in understanding what, if...

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Sharing video content on visual+

Hello, I would like to confirm if contents as well as videos can be shared while on a video conference meeting between two different locations using poly visual+ Thank you. Marshall

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[Reminder] Microsoft Online Device Registration with OAuth 2.0 via 3rd party...

Microsoft has announced changes related to the Microsoft Online device registration requirement. This technical advisory addresses the change announced by Microsoft related to the Microsoft Online...

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Workflow Server - Registrations from Group 500s fail every 4-6 hours

We've had the OTD server, now workflow server, for almost 5 years but did not register all ~50 endpoints to it for calendar until yesterday.  Typically we have about 5 endpoints registered to it...

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RMA and DMA bitrate discrepancy? Screenshot attached.

Hi everyone.  Attached is a screenshot of an issue my users were having on a call while trying to share content across offices.  https://imgur.com/a/CsyIr4KBoth users were dialed in from the desktop. I...

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My Polycom G700 get stuck in rebooting mode

Hello,My Polycom G700 couldnt get out of the reset mode, its light keeps flashing and never get off even I followed the instruction of factory reset the device. This codec is out of the warranty so it...

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