Video is not accepted on RealPresent Group 500
Hello, I use the RealPresent Group 500 connect to Lync server 2013, when make call from PC side, the skype for business client show "Video is not accepted". I can only make audio call.I also see that I...
View ArticleReal Presence Desktop Licencing
Hi AllSorry if this is in the incorrect section, feel free to move.. However I have a question regarding the Real Presence Desktop Licence (Windows) does the licence cover x1 PC, no matter who logs...
View ArticleIntegrate Visual+ with Asterisk
Hello, Please can we use the polycom with an Asterisk based voip server and still use the base profile and zoom....etc Thank you.
View ArticleMPTZ-10
Hello all we currently have a build with an MPTZ-10 Camera (EEIV-12x Camera) with the RealPrescence Digital BrkOut, Camera. PN: *2215-68485-001*. We are trying to control this camera via the Serila...
View ArticleReal Presence group 500 Video Disconnection issue during Multiparty Call
We are facing a video disconnection issue in one of our spoke location during a multiparty call. We had a Video Conferencing between 3 locations (Head Office(India) - IP address 192.168.1.224, Spoke...
View ArticlePotential bug/issue on Group series 500 V6.2.2.1-600016
We have had an issue with a number of our Group 500 units diconnecting ramdomally mid call in the last week or so. Looking at the CDR report the Q.850 cause code for these calls were 490. I havent...
View ArticleGroup Series Log file
Dears,I hope you are doing well Could you please advise, what is the software that i can use to read the log file for a polycom GS 500. Thanks you
View ArticleDynamic Provisioning Group 500 - System Name
Hi, I'm attempting to provision some Group 500 and 310 units via RPRM (10.6.0_30) Endpoint > Dynamic Management.The issue is, we have a 100+ endpoints already manually configured and we would like...
View ArticleUpdate Frequency
How often do you guys update your endpoints? I feel like there are releases pretty often it is difficult to keep up to date. I try to update them every 2-3 months.
View ArticleAfter reset HDX 7000, device is not booting up, black screen
I have reset HDX 7000 because I lost my admin password. After doing everyhthingm the device is not booting up it is boot looping with the fan running for 2 seconds.
View ArticleRoom setup with Crestron Environments
We're moving to new office space in a few months and have been spending a lot of time on Meeting Room technology. Since we are already have an investment in Group Series 300s and 500s, we are building...
View Article3rd Camera Setup
We have the following equipment: G7500, Director II with 2 Eagle Eye IV Camera's connected to two 86" tv's setup as a zoom room. We want the "Classroom" configuration where there is a third camera at...
View ArticleG7500 2 Cameras
Can you connect more than 1 camera to the G7500? For example, 1 x EagleEye IV connected via HDCI and 1 x EagleEye IV USB connected via USB?
View ArticleHDX 8000 not sending video
As these things always are, things were fine until they weren't: suddenly my HDX is connecting to video meetings just fine, but not sending or receiving any video. I have done software updates...
View ArticleHDX 8000 The gatekeeper has rejected the systems attempt at registration
I have a HDX8000 and has an error "The gatekeeper has rejected the systems attempt at registration". I attached a log file. What steps should I take to troubleshoot and fix the issue? Thanks,Rob
View ArticleEagle Eye Camera won't pan left-right
Hi folks, I've got an Eagle Eye camera on a conference cart with a HDX 7000 HD Codec (software 3.1.11-53024) that will no longer pan left to right (it can still pan up and down). It is not limp - it...
View ArticleG7500 Remote Control Behavior Issue
Hi,I've installed a G7500 with EEIV-4x at a customer and configured the remote control behavior to camera "Presets".According to the Poly Video Mode Admin Guide 3.0.0 on page 22 you should be able to...
View ArticleRPG SIP not registering
Hello everyone, I was asked to fix the Polycom system. We have a RealPresence Group 500 with software version 6.2.2.1. We recently federated our Office 365 tenant and moved the accounts from cloud only...
View ArticleStudio X50
Hi,I’m new to polycom and I have an opportunity for a Studio X50, my question is, does polycom have a cloud solution where the devices register or so I need a third party, like Webex or Microsoft...
View ArticleGetting incorrect Sip Status back via SNMP
Having an issue where the SNMP query for serviceSipStatus on OID .1.3.6.1.4.1.13885.101.1.2.8.1.0 is coming back with an ok (2) when the device is actually showing Registration Failed within the Web...
View Article