Problem visio strandard after Skype activation on RealPresence Group 500
Hello everybody, I have "RealPresence Group 500" equipment for the company's visio rooms.Our video IP calls work properly on our internal and external network.For the past few days, we have been trying...
View ArticleFirewall Configure for Polycom RealPresence G500
Hi All,I just got a Polycom RealPresence Group 500. I have a question related to network configuration. Since I have no need to receive any calls from anywhere.Just have an internet connection for...
View ArticleNAT 1:1 Polycom VSX 7000
Hello can you give me some help in setting up a Polycom VSX 7000 videoconference, I already performed the steps below, but when making a connection to another host, the same happens but there is no...
View ArticleQS310 audio input question
Hello, I have an interesting question to pose to you....I have a GS310 that will be using HDMI Input for Content. However, I will be using an audio mixer for two wireless headset mics that I will be...
View ArticleRealPresence Group 500 doesn't save settings after reboot
Hi together, I've got a RealPresence Group 500 System, and I'd like to change some network settings. This works only as long as I am not rebooting the system. After rebooting, the system boots up with...
View ArticleReplay Attack
Hello all, I was just wondering...because I can't seem to find this information anywhere else...if anyone knew how the HDX family of codecs defends against replay attacks? Do they use time stamps or...
View Article[Software] G7500 Version 2.1
Hello all, we just released software 2.1 for the new G7500 Product Poly G7500 v.2.1, with associated software link and documents, is available on the G7500 product support web pages...
View ArticleUsing command line for downloading logs
Hello everyone, Is there a command that allows you to download the logs for a Polycom GroupSeries 700, 500, and 310 from the command line? Thank you,
View Article[Software] Poly G7500, Studio X50 and X30 Software 3.0.1 was released
Hello all, we released the Software 3.9.1 for the Poly G7500, Poly Studio X50 and Poly Studio X30: Using TC8 Behind a Web ProxyStudio X50 and Studio X30 Camera EnhancementsStudio X50 and Studio X30...
View ArticlePolycom RPG 300 don't save configuration
Hi there!We have ~ fifty Polycom RPG 300/310 endpoints in our network and we have some troubles with two of them. Both endpoints are RPG 300. They have: Software version Release - 4.3.0-230161. This...
View ArticlePolycom HDX 7000 HD Echo Cancellation
We are attempting to use Webex with the Polycom as the video system. Connects fine. Remote caller can hear themselves talking. Sound is coming out of the TV and into the mics on the desk and then back...
View ArticleMulti Party Video Conferecing Session recording : RealPresence Group 500
Dear All, We have Polycom setup for PTP & PTMP video conferencing using Group 500 and Debut. Now we would like to record the Video Conferencing Call / Session with Group 500 Series to store the...
View ArticlePolycom X50, X30 Speaker tracking
Hello i need some answers on the poly X series, as i heard it will have speaker tracking mode, but at the moment only group framing is available anyone can confirm or help me with this question?
View Articlepolycom realpresence hdx to cisco webex
how do i use to call H.323 from my polycom hdx7000 to cisco webex.
View ArticleTrying to invert an Eagle Eye IV
Hi all I have a Group Series 700 that I need to invert the cameras. When I go into Admin Settings => Audio/Video/Content => Video Inputs => Input 1 I don't have an option to invert the...
View ArticlePolycom Group 500. Problem with content sharing by USB Type-C
Hi,We have some Polycom Group 500 and we recently bought laptops (Dell) without hdmi ports, only usb type-c. We tried to sharing content from these laptops to our codecs using the adapter USB Type-C -...
View ArticleX50 - Miracast - Require PIN Every Connection
Hello,does anyone know if the -Require PIN Every Connection- at the miracast settings, can be configured via the configuration files? I couldn't anything documented nor he is showing me anything in the...
View ArticleRealPresence Debut SIP not registering with AWS Chime Voice Connector
RealPresence Debut - Software Version: 1.3.3-71352 I've been following these two guides trying to get our Debut to do a SIP registration over TLS to an encrypted AWS Voice Connector....
View Article[Software] Poly G7500, Studio X50 and X30 Software 3.0.2 was released
Hello all, we released the Software 3.0.2 for the Poly G7500, Poly Studio X50 and Poly Studio X30 Poly G7500 and Studio X Family Software v.3.0.2, with associated software link and documents, is...
View ArticleRealPresence 300 and 500 unable to locate the server for calendaring
I have reviewed the FAQs in this forum and am hoping for a suggestion that will put me in the right direction. I have two RealPresence units in Washington and two in London. We were recently fortunate...
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