[Group 700] Skype conditional video dropout
Good Day Everybody, I am posting here today to discuss an unusual camera dropout issue I have encountered. The main issue is that local camera feed drops out and a blue screen is seen. Please note,...
View ArticleFacing a problem in sending content as camera 2 in realpresence 500
Our device is just working fine till last week. For the last four days suddenly we are facing a problem in sharing content.. when the device is turned on and connected to a laptop first content sharing...
View ArticlePano 802.1X with existing Certificate
Hi, is it possible to use an existing Client Certificate for 802.1X EAP with TLS instead of using the builtin functionality to create a CSR, go to the CA and request a device individual Certificate, go...
View ArticleMicrosoft Teams support for HDX and Group 500
I will like to know if Group 500 and HDX endpoints are supported and certified for Microsoft Teams
View ArticleQuestion on firmware (change audio codec)
Good afternoon. We are trying to launch Polycom Debut at a speed of 512, it starts broadcasting audio on a 722 codec, at a speed of 384 and lower, 711 codecs are used. Because our server does not...
View ArticleUnable to make just video call to Skype for Business/Teams
Hello and Good Day for all, I'm a new member in this community, actually i have a problem with our realpresence 500I Have my account registered and for audio calls it's working fine.but for video calls...
View ArticleAudio Output on Polycom X30 or X50
Hi, sorry it may be trivial, but is it possible to connect the headset to X30 or X50 and have independent audio through this? i.e. everyone in the room listens to the audio through the main poly...
View ArticleConfiguring HDX8000 IP address without web interface
We recently migrated our HDX8000 to a new domain that uses DHCP, but our VTC unit has a static IP address. Apparently the static IP was not reserved and there's now an IP conflict. Is there any way to...
View ArticleContent sharing / visual board disappears after sometime.
Hello.I am using poly com G-500 with real presence licence.During the call i am unable to share the content in following scenarios:1. If i am dialling the self call and trying to send the content, it...
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Trade In and Trade Up program
Hello all, Trade Up to Radical Simplicity with Poly There’s no better time to trade in the video equipment you have—and trade up to a better meeting experience. The Poly lineup of video solutions...
View ArticleStudio X30 help? - Wi-Fi is disabled. Enable Wi-Fi before connecting
When setting up (no issues connecting over LAN), I'm having issues enabling Wi-Fi on my Studio X30. Getting error: Wi-Fi is disabled. Enable Wi-Fi before connecting. See Security > Wireless...
View Article[Software] GroupSeries and VisualPro 6.2.2.2 has been released
Hello all, we released the version 6.2.2.2 for the Poly RealPresence GroupSeries and Poly VisualPro. What’s New:There are no new features in this release. Polycom Labs Experimental Features Polycom...
View ArticleHDX 7000 HD Green camera image
I have a HDX 7000 HD System. Default password and any passwords that it may have been would not let me into system. Factory reset the system, which downgraded to firmware 2.6, I was able to upgrade to...
View ArticleHDCI Cables for HDX Camera
I have purchased a few second hand HDX 6000's that included the unit, camera and mic but no cables.Checking the integration...
View ArticleEED II Vertical FoV
Hi,According to the documentation the vertical FoV is only -15 degrees which requires 3x the min. seating distance in relation to the height offset between closest speaker and the height of the EED II....
View Article[Covid-19] Guidelines on how to clean and disinfect your Poly Collaboration...
Hello all, due to the global effects of the Coronavirus we created some guidance on how to effectively cleanand disinfect your Poly collaboration hardware in high-use areas, such as conference rooms...
View ArticleRealPresence Group Series 310/500 not registering to SfB O365 after factory...
Hello, i found some old posts here about the same issue, but at the time it was related to MS. I believe it is not the case this time? I have 2 RPG systems (1x RPG310, 1x RPG500) in completely...
View ArticleEnterprise installation problems, windows 10 clients
Hi!Msi installer do not install/create desktop shortcut ( C:\users\all users\desktop) when installation is done with:/qn INSTALLDIR="C:\Program Files (x86)\Polycom\RealPresence Desktop"
View ArticleDecreased video quality in multi-threaded conferences Realpresence desktop
Hi! Sorry for my English, because I translate using Google translator, I don’t know English well.We have the following problem. We have a remote office in another city. The remote office uses hdx....
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