G7500 CDR/Log-Is there a remote download feature ?
Newbie with these G7500 units. Is there a mechanism to automatically download the log file package to somewhere other than an attached USB drive ? These units are in inaccessible locations so that...
View ArticleEagle Eye Director II
Hi All, I have some queries regarding the Eagle Eye Director II,Does the Eagle Eye Director II device support any other platform like Google Hangouts, Zoom, etc than Microsoft Skype for Business?Is it...
View ArticleStudio 30 - Zoom CRC instead of Zoom Room
Hello - In our current room, we have a Poly TRIO 8800 w/ Visual+ and use the Zoom CRC to one touch join zoom meetings. We have mixed functionality and can not go full Zoom Room at this time. Is there...
View ArticleGroup series 700 with the hdmi camera 1 and camera 2 input No video
Hi , i am using Group series 700 with the hdmi camera 1 and camera 2 input. I have upgraded the system upgraded to 6.2.2 but still i am facing issue with the video. I have two 1 beyond camera connected...
View ArticleHow to setup Trio 8800 + VisualPro Group 310 + Eagleeye to work with GoToMeeting
Hello everyone, I have the following components in use:Trio 8800Version: 5.9.2.7727 Trio VisualPro Group 310Versions: 6.2.2.1-600016 EagleEye 4EagleEye Producer I would like to connect this setup to...
View ArticleStudio X50 X30 and new Barco Clickshare CX-20 CX30 CX-50
Hi, anyone tried to integrate this soundbar with the new clickshare solutions? With polycom studio is not a problem, plug USB into clickshare and go but with x series how can I do? There is future...
View Article[Software] Poly G7500, Studio X50 and X30 Software 3.1.0 was released
Hello all, we released the Software 3.1.0 for the Poly G7500, Poly Studio X50 and Poly Studio X30 Poly G7500 and Studio X Family Software v.3.1.0, with associated software link and documents, is...
View ArticleTC8 Stuck on Successfully paired with StudioX50
I updated to 3.1.0 and it worked fine for the first few times I ran the device since the upgrade. I switched to Poly Video Mode to test USB Device Mode. Now when I turn on my TC8 it gets stuck on...
View ArticlePoly X Series - USB Device Mode - what are the recommended cables?
What are the recommended USB cables for using with Poly USB Device Mode?
View ArticlePoly X Series - USB Device Mode - Zoom in and out
How do I Zoom in and out when in USB Device Mode with framing disabled?For example when using it with Zoom I don't see any options to Zoom in or out. Am I missing something?
View ArticleRemote Control pairing?
Hello everyone,I have the following components in use: Trio 8800Version: 5.9.2.7727Trio VisualPro Group 310Versions: 6.2.2.1-600016EagleEye 4EagleEye ProducerGroup Series Remote Control I received the...
View ArticleRealPresence 500 and GoToMeeting
Is it possible to use this device to interface with a GoToMeeting meeting? All we have is the URL, there is not an H323 or SIP address. The address is https://global.gotomeeting.com/join/383749237...
View ArticleStudio X50 - USB Device Mode - audio goes bad
With the displays connected to the X50 turned off after a period of time the audio goes bad as if something in the X50 is going to sleep. The only way to fix is to turn USB Device Mode off then on...
View ArticlePoly G7500 HangUp Call not returning to home screen
I've got a slight issue when hanging up from a call. The codec seems to hangup from the call though the session seems to remain active. The codec does not return to the homepage. The codec is being...
View ArticlePoly Studio X30 & TC8 in Zoom Mode, Zoom Activation
Hi guys, can i do the zoom activation (16 digit code) via web browser instead manually pressing on TC8? Is there anyway to key-in the activation code ?
View ArticleHDX 8000 Restore
All: I recently purchased and HDX 8000 on the secondary market because I needed something to get through the pandemic and the fact that there isn't a webcam to be had.The unit was on version 3.1.7 and...
View Articlepoly studio x50 can not call webex
Hello to all, We have a Poly StudioX50 on the latest version which is 3.1.0-214051 We are not able to make H.323 calls to Webex. If we call meetingid@webex.com or roomid@sitename.my.webex.com the...
View ArticleProblem with video call between two polycom phones (polycom trio 8500 vesa+)
HelloI have a problem with the newly purchased POLYCOM Trio 8500 + VESA + video set, configured for VOIP connections, has an external ip address assigned everything works OK if we dial in from any...
View ArticlePoint-to-Point SIP Calling Option between Poly Endpoints
Hi All, We have various Poly Life-Size Codec with an RMA and gatekeeper and we have a new requirement where a site wants to be able to use their Poly codec to call SIP to other VTC's or IP smartphones....
View ArticleIs Poly Studio series (eg X30, X50) can call/ connect to HDX series?
Hi guys, Our company has 2 HDX endpoints (one at HQ and one at the Branch). Our manager wants to change the HQ HDX endpoint to Poly Studio product (X30 or X50). So, when I change to Poly Studio product...
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