Studio X Workspace Lighting
The Workspace Lighting feature in 3.1.1 is fantastic. With the Personal Workspace option using the Camera at home I no longer have to fiddle with the settings and turn on Fluorescent Lighting at night...
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[FAQ] Rest API for G7500 and Studio X
Hello all, a quick introduction to the Poly G7500 Command-Line API Reference Guide or the Poly G7500 Command-Line API Reference Guide Please always ensure you are using the latest >Poly VideoOS REST...
View ArticlePolycom HDX 6000 hd Disconnected during call
Hi All, I am a newbie for video conferencing machines units. I would like to ask for your assistance for our HDX6000.Issue:1. Delay Sounds (incoming/outgoing) during call.2. Video of caller or you...
View ArticleGroup 7500 - Wireless Sharing
Hi, Scenario:Conference room system - G7500 CODEC located in IDF equipment rack, HDMI video being extended to/from codec. Assumption: Users will connect to wired or wireless network with access to...
View ArticlePolycom HDX 7000 - Zoom Meeting
Hello, We have a Polycom HDX 7000 which we would like to be able to use for Zoom meetings. We have a zoom account and also the Polycom-Zoom connector in place. Now we are able to dial in a zoom...
View ArticleG7500 IP Mic
Hi,I understand that max. three IP microphones can be connected directly to the G7500, but is the same apply if connected through the network? also from the admin Guide we can daisy chain multiple...
View ArticleFeature request: X50 would be nice if there was a tablet app that could be...
It would be nice if there was a tablet app that could be used as a controller for the X50. In light of recent events people may prefer to walk into a room and use their own device as a controller...
View Article[Software] RealPresence Desktop 3.10.4
Hello all, we just released RealPresence Desktop 3.10.4 What’s New in This ReleasePolycom RealPresence Desktop 3.10.4 is a maintenance release that includes bug fixes and feature...
View ArticleGroup and OTD - minimum firmware version?
Hi Customer is trying to test OTD with their GS500, but they are unable to login/register calendaring service to OTD.My rough guess is that this may be a problem connected to Group firmware version...
View Article[Software] Poly G7500, Studio X50 and X30 Software 3.1.1-216109 was released
Hello all, we just updated a new Poly G7500 and Studio X Family Software v.3.1.1-216109, with associated software link and documents, are available on the Poly Studio X family product support web pages...
View Article[Software] RealPresence GroupSeries 6.2.2.3
Hello all, we just released RealPresence® Group Series 6.2.2.3 with associated utilities and documents, is available on the RealPresence Group Series product support web pages What is included in this...
View Article[Software] Poly G7500, Studio X50 and X30 Software 3.1.1.216122 was released
we just updated a new Poly G7500 and Studio X Family Software v.3.1.1.216122, with associated software link and documents, are available on the Poly Studio X family product support web pages for G7500...
View ArticleSD card issues for a Polycom RealPresence Group 700 unit
I have recently run into an issue with one of our RealPresence Group 700 units. During it's boot sequence the following error appears on the small display screen located on the front of the unit....
View Article[Software] Poly Pano 1.2.3 and Content App 1.3.3
Hello all, we have released the Polycom Pano software 1.2.3 and Content App 1.3.3 Polycom® Pano 1.2.3 and Content App 1.3.3, with associated utilities and documents, is available on the Polycom Pano...
View ArticleFREE CONSULTING CALL
Is your team struggling with setting up their unified collaboration (UC) solution to work from home? Do they need help or practical advice on how to set up a workspace, or how to get the most from...
View Article3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode
Model: StudioX30Software Version: 3.1.1-216122MAC Address: 00:e0:db:55:34:80I have Studio X30s & X50s in Zoom Room mode and they are broadcasting in Wi-Fi and there is no means to disable it....
View ArticleFeature Request: Studio X - USB provisioning and Import/Export Configuration
Model: Studio X30 / Studio X50Software Version: 3.1.1-216122It would be beneficial if Studio X devices could be provisioned via USB in addition to exporting/importing a device's configuration files...
View ArticleGroup Series Virtual Remote Control?
Is there a way of getting the virtual remote control on the web interface (similar to the HDX series) so you can send remote control key presses commands remotely to the system? Or a smartphone app?...
View ArticleVisual Pro not supporting Eagle Eye IV-L camera
We’ve been testing poly trio 8800 with a group 500 end point converted into Visual pro mode. After the trio getting paired, I got a message on the TV Screen saying “Unsupported USB device attached –...
View ArticleInitial X50 Teams Setup
Hey there, I'm having an issue with using my new X50. I have set the provider mode on this to Teams and updated to software version: 3.1.1-216122. After connecting my teams account, I do see that my TV...
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