X50/TC8 & VideoOS 3.3.0.282003 update issues
I initiated the 3.3.0 (from 3.2.3) update process on two separate X50/TC8 combos. I did one from Poly's update server and the other from an internal server. Both took an extremely long time and on both...
View ArticleCall being disconnected without warning. The call has ended. Local user...
Hello. We've been using RealPresence Group 500 for around 3 years now. Quite recently, we've been having some issues with video conferencing. After around 30 minutes or so, the call suddenly hangs up,...
View ArticleLaunch Group series touch UI remotely
Hello, Is there a way to launch the group series RP touch UI remotely and control the system?Using the Zoom connector to manage the group series endpoints provides this functionality whether you have...
View ArticleRealPresence Group 500 and Pano with Microsoft Teams
Hi, we currently use RealPresence Group 500 and Pano with Microsoft Teams. It works however we are looking at simplifying the experience and not having to choose all of the meeting rooms manually,...
View ArticleX50 and Teams
Hi All I have read other posts regarding the X50 and MS Teams, however, none of them answers my question. I have an X50 with Software Version 3.1.1. Is there a particular Teams License that is...
View ArticleRealPresence Dektop 3_10_4_72927 - not starting
Hi, it's second time when application not started. We are using this app often but for two times we have had to uninstall and install again to start application. Whem tried to run nothing is happening...
View ArticlePolycom Realpresence Debut no audio
Usually there was a sound by robot and music when connecting to room as first person. Now there is no voice and music, also when somebobdy else connect to room can not hear voice from paticipants.
View ArticleTeams and GoToRoom multiple platforms
Does the Polycom X50 support multiple platforms. Specifically Microsoft Teams and GoToRooms. I know it can be setup for either one through the web interface. What I’m asking is can you switch between...
View ArticleRealPresence 500 can not call to Skype for Business users
HelloWe bought system RealPresence 500 SN 8G194150E46DCV and integration with Skype for business. Current firmware 6.2.2.4. Current Skype 2019 server.I configured up this interaction. I can see global...
View ArticleStudio X50 Touch Monitor
Any suggestions on good touch monitors to buy for the studio x50? Something around the 40" size.
View ArticleRPG 300 Upgrade from USB
Hi!Just one simple question: i have one RPG 300 with corrupted firmware version 4.3.0.230161. Can i download same firmware from support.polycom.com, upload it to USB stick and upgrade without...
View ArticleStudio X30 Microsoft Teams Chat and Raise Hand Functionality
We have a Poly Studio X30 with a Poly TC8 running Microsoft Teams Current Version: 1449/1.0.96.2020102101Is there any future plans to have meeting chat functionality added while on a teams call on the...
View Article[Software] Poly G7500, Studio X50 and X30 Software 3.3.1 was released
Hello all, we just released Software 3.3.1-284016 for G7500 and the Studio X series. Poly announces the release of Poly VideoOS software 3.3.1-284016 The Poly VideoOS software build contains the...
View ArticlePoly X50 & Trio C60: Enabling device mode in Partner Mode (Zoom) w/VideoOS...
Updated an X50/C60 system w/VideoOS 3.3.1 and according to page #8 of the release notes:"When you pair a Trio C60 system, Device Mode works in Poly Video Mode or Partner Mode(when using Zoom)."I'm...
View ArticleConnecting Apple TV to Studio X50 (to allow Air Play)
Quick question - we have a Studio X50 in our conference room. We have a low power PC connected for content sharing during meetings. However we have found that it struggles to present certain media. We...
View Article[Software] Poly RealPresence GroupSeries 6.2.2.5 was released
Hello all, we just released RealPresence GroupSeries 6.2.2.5-640009 >here< What is available on the Support Website now? RealPresence Group Series 6.2.2.5 software images and CAB fileRealPresence...
View ArticleDoes AirPlay work on the Studio X50 in Zoom Room mode?
The Studio X50 is not showing up as an AirPlay device while in Zoom Room mode. Is this possible or do I have to be in Poly mode?
View ArticlePolycom RPG 500 and Eagle Eye IV 12X camera
Hello! I am experiencing a bit strange issue. Once I connect EE IV to the codec RPG500 I can not use a remote control to control the camera and even the codec, but when I disconnect the camera cable...
View ArticleX30 / TC8 with Danish language
Hi there Is it posible to get Danish language on a X30 / TC8 system
View ArticleJoin externally hosted MS Teams meetings from Group Series
I understand that we need RealConnect to join our own scheduled Teams meeting(s) using our own on-premises RealPresence Group series devices and that standard video conference equipment outside our...
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