Hi
Hope you are well.
I am looking at integrating Office 365 Skype for Business and Polycom Realpresence Group 500 Series. Please can you assist me with this, as I need to implement a solution without having to pay for services rendered.
Many thanks
Mayson
Hi,
Our system is RealPresence Group 300
Software Release - 4.1.3.2-200003
SN 8214194139BBD5
I'm trying to configure the calendaring service to see if this device can join Skype video conferencing. All I've been getting is
Invalid domain, user name, or password. Please check your credentials and try again.
Please see attachment.
Do we need to upgrade the software to the latest version for this to work? We do not have a current support plan and so we dont have a software key to upgrade.
But will the software update allow this device to do Skype video conference? That's my biggest concern. I do not care about voice, our company can use the physical phone to dial out.
Hi,
Many hdx 7000 in Release 3.1.11 have the gateway disappears. After reboot the problem is corrected but he back again.
Anyone know this problem.
Thank you.
I would like to keep CDR log from our endpoints (HDX , VSX and Group Series). However, I know how to keep log by remote monitoring to endpoints
However, I know how to keep CDR by remote to endpoints and get it from this way.
So, I would like to know others ways to keep CDR from endpoints. Can you recommend about this ?
Thank you very much.
Hi,
I am having a issue to register calandering service
All exchange and Skype for Business are On-premises setup.
I successfully registered the Skype for business server as SIP. Now I wish to register the calandering service, but I'm keep getting an error "Invalid domain, user name, or password. Please check your credentials and try again." when using the Auto discovery feature.
Same error when I enter the server manually.
Please advice
RealPresence Group 500
HW Version: 18
Release - 5.0.2-290015
Thanks
Hey, all.
I'm working on the installation and setup of two Polycom HDX 6000 systems, located in different counties to connect two court systems. Setup was great, both systems are able to call a variety of test sites, and I can call into each from the local LAN from my Fedora machine with Ekiga, both on SIP and H.323.
One system (call it "System R") is on a resource-restricted network: Difficult to get router and public IP configured, no time/money to allocate additional resources, etc. So we decided that System R will call out to the other system whenever the video conferencing needs to happen.
"System J" is on a network where the network admin has given me full access to everything I need to set up the public face of the video conferencing system. I followed all the various and sundry guides (both Polycom and others) on how to set up the router, firewall, and System J to accept incoming calls.
So here's the wrinkle: Calls to System J are failing, and after some work with Wireshark, I have found out why. When the call is initiated to the public IP address for System J, it's being properly routed. However, System J is responding with its internal IP address (128.222.2.188), rather than its public IP address.
The calling system then uses that wrong address to finish the call setup, and it fails (of course). The Wireshark trace shows that the two talk past each other for about 30 seconds, then the client gives up.
I've tried many and several combinations of the firewall and IP config, and the best I can get is the above. The system displays the public IP address on the "Home" screen, so it's well aware of the public address and all indiciations are that it _should_ work. Complete power-downs/reboots ("hard" and "soft") have not shaken this behavior. It's still broadcasting the wrong address on the SIP setup (H.323 is not working either, but not getting a definitve trace on that one)
So here are my questions:
1. I do software development, and it's my suspicion that having a non-routable address is part of the requirement for this to work (10.0.0.0, 172.0.0.0, or 192.0.0.0), and the fact that System J is on a network that doesn't use those address ranges is the source of the problem. Is this true (the non-routable requirement)? I need to confirm this before having the network guy go through the work of reconfiguring a chunk of his network.
2. If #1 is not the case, is there a good blog entry/documentation/guide that others who have been in a similar situation and have overcome this problem?
3. Any pointers on how to track this down or sift through the sites and documentation? I've tried as many different search terms as I can, but my Google-fu is being defeated by this particular problem. Maybe I'm not using the proper search terminology.
I would be happy to post configs (redacted), capture files, etc. if someone thinks it would help.
Hello!
We want to know how the algorithm of the EagleEye Director will work with a speaker that is moving in a room during a speech.
Watching the demo videos, we know at the beginning the product will switch from a general view (Cam1) to a zoomed view of the speaker (Cam2). However, what will happen when the speaker, slowly, starts to exit from the camera view?
Options:
1. The active and zoomed camera (Cam2) will slowly move (pan) to follow the speaker (That is the only souce of sound in the room)
OR
2. When the speaker moves and he/she is out of the view, the Director will not track (panning). It will switch again to the general view camera (Cam1) and some seconds after, it will return again to the zoomed view of the speaker (Cam2) in their new location in the room.
It is important to clarify that the speaker will not move very fast, just walking during the speech.
If you have some demo video explaining this situation, it will be great.
Thank you
Juan Figueroa
Hello!
We have a SMART Board model SBM680, launched in 2013, that uses a flat surface and a short-throw projector. After reading the HDX user guide, RPG user guide and this forum (Particulary the thread "Monitors validated with Visual Board application ?"), we have three questions:
1. Is our SMART Board SBM680 supported by the HDX 9004? Since which software version? (In several documents we found that it is supported since HDX 4500 in all the HDX models. However in the latest version of the VisualBoard technology, only mentions the HDX 9006)
2. We know that the USB input and one DVI output will be required to return the visual signal to the projector. However, do the board installation imply someother limitation or constraint with the inputs or outputs of the endpoint?
3. Will our SMART Board be supported by the VisualBoard of a Real Presence Group 700? Some special limitation or constraint?
Thank you
Juan Figueroa
Hello!
Due that the EagleEye Producer has a standard HDCI output, I want to know if is possible to connect a Producer to a HDX 9004 endpoint.
Thank you
JC
Hello Guys,
We've got an HDX7000 here which was bought brand new last year and suddenly stopped displaying anything on the LCD TV.
When powered on, the hdx front indicator immediately display steady blue light.Also, the camera changes postion and swings to face the front.When any key is pressed on the remote, the front indicator blinks blue which gives me an impresion there is communication between them.
I have tried hard reset but no success (by pressing the reset button for at least 5 seconds while powering on the codec.I have also tried pressing the reset for at least 15 seconds while the device is 'on').On each of the occesions, the steady blue light remains constant which gives me inpression the reset is not working or device is not respondng to reset.
I have pressed the dipaly button on the remote and i saw the video output on codec is set to composite.I have swapped bewtween composite and DVI a number of times but no success.I have also changed cables and tried with different TV sets but no success.
Could anyone please help me to know what could be wrong with this device?
Appliance serial: 821326408844CN
Do Polycom support, or plan to support, RPD for use with any thin client environments such as Citrix VDI ?
Hello!
Our Company inherited a Polycom HDX 8000 from the company that used to be in our office.
I've started tinkering with it to see if we might be able to use it for our international business calls, but have a few general questions & find the all inclusive manual for all the different HDX models a bit daunting. I've done a cursory once over the manual but have a couple questions still.
1. Do I need to have a wired internet connection for the machine or is there a way to set it up via wireless?
2. Do we need to have a phone line to make use of the HDX 8000, or will we be able to use it via the internet once we have the connection?
I'm sure that I'll probably have a few more questions as I continue to see whether this is a good fit for our office needs!
Thanks so much!
-B
Dears ,
We want Eagle-Eye cameras for HDX 8000 & HDX 9000 to make tracking towards presenter talking ?
We want EagleEye IV camera for RealPresence Group 500 to make tracking towards presenter talking ?
Regards.
Hi,
We have a touch control for GS. Only the sharing with USB doesn't work.
Operating System Version is : 1.2.0-173
Panel Software is . 5.1.2-320034
Is anyone already encontered this issue ?
Thanks
Best regards
Didier
Hi,
RealPresence Group 300 - unknown incoming video calls, example:
3207@xx.xx.xx.xx
7018@xx.xx.xx.xx
7017@xx.xx.xx.xx
3122@xx.xx.xx.xx
1@xx.xx.xx.xx
where xx.xx.xx.xx - my polycom ip addres.
These calls come in continuously and are prevented, particularly during video conferencing. When you answer them, nothing happens. Polycom is not behind the firewall.
Please could you help us?
Hello all,
we have released the RealPresence Group 6.0.0 Software.
Polycom announces a new release of Polycom® RealPresence® Group Series software. This document provides the latest information about the following Polycom software:
Hi all,
The thing is that our customer just bought Group 500 and they want connect HDMI 1 output to video matrix, but after doing this they can‘t see any video then.
We think, that G500 uses HDCP, EDID or something similar. Is it right? The question is, how to turn off all HDMI output security protocols?
They tried all resolutions and nothing worked. Video matrix works well with other devices.
Thank you!
Hi all,
The thing is that our customer just bought Group 500 and they want connect HDMI 1 output to video matrix, but after doing this they can‘t see any video then.
We think, that G500 uses HDCP, EDID or something similar. Is it right? The question is, how to turn off all HDMI output security protocols?
They tried all resolutions and nothing worked. Video matrix works well with other devices.
Thank you!
Dears,
Has anyone see the following error when booting their codec HDX 8000:
EC09 Audio DSP memory failed and i made factory reset to codec HDX 8000 , then codec made loop reset polycom logo --> reset --> polycom logo --> reset , we want to fix the problem as soon as possible
Regads ,
Thanks.
Hello!
We are currently facing issues connecting more than 2 mics on RPG 500.
In the manual is written that it supports up to 4 mic arrays.
Any idea how that could work for us?
thank you