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Studio X Workspace Lighting

June 9, 2020, 12:58 am
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The Workspace Lighting feature in 3.1.1 is fantastic.

 

With the Personal Workspace option using the Camera at home I no longer have to fiddle with the settings and turn on Fluorescent Lighting at night which looked less than ideal.

 

Now the same settings work whether it's daylight or not.

I would suggest you update the Troubleshooting guides for Partner Mode and Video Mode on Lighting Conditions issues e.g. the Partner Mode one: https://documents.polycom.com/bundle/polypartnermode-ag-3-1-1/page/t4335197.html

To either mention Workspace lighting and include a link to that section of the manual or duplicate the instructions there.

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[FAQ] Rest API for G7500 and Studio X

June 10, 2020, 4:50 am
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Hello all,

 

a quick introduction to the Poly G7500 Command-Line API Reference Guide or the Poly G7500 Command-Line API Reference Guide

 

Please always ensure you are using the latest >Poly VideoOS REST API< and/or >Poly Command-Line API< from the User and Administrator Documents >here<

 

Command-Line API

 

Enabling the Command Line access via Security> Access will either prompt you for the standard user name of the unit (factory default admin) using ssh and/or the password.

 

G7500_Studio_X_REST_API_01.png

 

Using for example:

 

addrbook all

 

will return all the Speed Dials added to the system.

 

REST API

 

Based on the above REST API documentation in order to establish a session a user would initially login to the system:

 

curl -b cookies.txt -c cookies.txt -d "{\"user\": \"admin\",\"password\": \"123\"}" -H "Content-Type: application/json" -k https://192.168.0.9/rest/session

 

For the above, we use CURL as this can be used with Windows 10 and Linux machines.

 

  • -k is being used to use HTTPs and trust the certificate of the Studio X and/or G7500
  • -c is the instruction to write cookies to a file
    -b is the instruction to read cookies from a file
    For more details check >here<

The reply includes the sessionId which we store in the cookie.txt

 

{"loginStatus":{"failedLogins":0,"isPasswordAgeLimitReached":false,"lastLoginClient":"127.0.0.1","lastLoginClientType":"WEB","lastLoginTime":1591786577000,"loginResult":"NOLOCKOUT"},"session":{"clientType":"WEB","creationTime":2688,"isAuthenticated":true,"isConnected":false,"isNew":true,"isStale":false,"location":"192.168.0.5","role":"ADMIN","sessionId":"PSVG+zUra9TcTFaKpvG0RUP6J6ITchMilk70Gc3k4Rydr0N6Uy","userId":"admin"},"success":true}

 

We can then continue to use this cookie.txt

 

# Netscape HTTP Cookie File # https://curl.haxx.se/docs/http-cookies.html # This file was generated by libcurl! Edit at your own risk. #HttpOnly_192.168.0.9 FALSE / TRUE 0 session_id PSVG+zUra9TcTFaKpvG0RUP6J6ITchMilk70Gc3k4Rydr0N6Uy

 

to continue the session

 

curl -b cookies.txt -c cookies.txt -k https://192.168.0.9/rest/system

 

and the G7500 and/or Studio X will respond

 

{"build":"216109","buildType":"dev","hardwareVersion":"1","lanStatus":{"duplex":"FULL","speedMbps":1000,"state":"LAN_UP"},"model":"StudioX50","rebootNeeded":false,"serialNumber":"8L19445XXXXXX","softwareVersion":"3.1.1","state":"READY","systemName":"BaierSteffenGSeries","systemTime":1591789081000,"timeOffset":10800000,"timeServerState":"TIMESERVER_UP","uptime":2689.95}

 

 

 

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Polycom HDX 6000 hd Disconnected during call

June 10, 2020, 7:11 pm
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Hi All,

 

I am a newbie for video conferencing machines units. I would like to ask for your assistance for our HDX6000.

Issue:

1. Delay Sounds (incoming/outgoing) during call.

2. Video of caller or you called will hang after 10 seconds or less(no movements or sounds)

3. The call disconnected after 10 seconds or less.

4. After disconnected in call, you will not be able to contact the others, you will need to restart the unit before you can contact the others again.

 

Please help me on this issue.

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Group 7500 - Wireless Sharing

June 12, 2020, 10:01 am
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Hi,

 

Scenario:

Conference room system - G7500 CODEC located in IDF equipment rack, HDMI video being extended to/from codec.

 

Assumption: Users will connect to wired or wireless network with access to CODEC.

 

Question:

What wireless sharing capabilities are available to users, given that Wi-Fi direct is not possible? Can Miracast be routed, or does it need direct connection to CODEC?

Can AirPlay be routed?

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Polycom HDX 7000 - Zoom Meeting

June 12, 2020, 1:00 pm
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Hello,

 

We have a Polycom HDX 7000 which we would like to be able to use for Zoom meetings. We have a zoom account and also the Polycom-Zoom connector in place. Now we are able to dial in a zoom meeting, the only problem we are experiencing is that the user at the Polycom side does not receive the video signal from Zoom only the audio is working. Whereas the user at Zoom side does receive audio and video signal from the Polycom side. Is this a known issue? And/or is there a solution for this?

 

Regards

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G7500 IP Mic

June 14, 2020, 1:38 pm
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Hi,

I understand that max. three IP microphones can be connected directly to the G7500, but is the same apply if connected through the network?

 

also from the admin Guide we can daisy chain multiple group series microphones to the IP microphone adapter, is it possible to use 3 IP microphone adapter and each one connect daisy chain mics? or better to use suondstraucute?

"To connect a non-IP Polycom microphone to the microphone adapter, use a RealPresence Group Series microphone array Walta-Walta cable. You can then daisy chain up to three more microphones to the one directly connected to the adapter."

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Feature request: X50 would be nice if there was a tablet app that could be used as a controller

June 15, 2020, 1:13 am
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It would be nice if there was a tablet app that could be used as a controller for the X50.

 

In light of recent events people may prefer to walk into a room and use their own device as a controller rather than say share a TC8.

You can already do this to some extent e.g. with the Zoom Rooms app, but that can't be used to turn on USB Device Mode.

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[Software] RealPresence Desktop 3.10.4

June 17, 2020, 1:35 am
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Hello all,

 

we just released RealPresence Desktop 3.10.4

 

What’s New in This Release

Polycom RealPresence Desktop 3.10.4 is a maintenance release that includes bug fixes and feature enhancements.


Enhancement on Network Events Subscription

For better performance, RealPresence Desktop now only subscribes to conference events when joining SVC or SVC-AVC mixed calls so as to support video layout change feature. Previously, it also subscribed to conference events when joining an AVC-based call.

 

Ability to Disable H.264 High Profile for AVC Calls

RealPresence Desktop now adds an option in its local user interface (Settings > Call > H.264 High Profile) to allow users to disable the H.264 High Profile in AVC calls. As H.264 High Profile requires more hardware resources, you can turn this option off to better accommodate legacy devices. Previously, H.264 High Profile was enabled by default.

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Group and OTD - minimum firmware version?

June 17, 2020, 4:44 am
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Hi

 

Customer is trying to test OTD with their GS500, but they are unable to login/register calendaring service to OTD.

My rough guess is that this may be a problem connected to Group firmware version (their device FW is quite old - 4.1.1).

 

I suppose that it may be connected to something that I've found in GS relnotes for version 5.0.0 (Includes support for Microsoft Office 365 calendaring (...)), or this one for verison 6.0.0 (adds Polycom RealPresence Cloud service interoperability)??

 

So my question is - what is the lowest Group firmware required to use it with OTD service? I was unable to find such info on OTD help site.

 

Regards

Lukasz

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[Software] Poly G7500, Studio X50 and X30 Software 3.1.1-216109 was released

June 20, 2020, 2:17 am
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Hello all,

 

we just updated a new Poly G7500 and Studio X Family Software v.3.1.1-216109, with associated software link and documents, are available on the Poly Studio X family product support web pages https://support.polycom.com/content/support/north-america/usa/en/support/video/g7500.html and https://support.polycom.com/content/support/north-america/usa/en/support/video/poly-studio-x-family.html for download.

 

What is included in this release?   

  • In addition to including features previously supported within the Poly G7500 and Studio X video software family, this software provides the following new feature and capabilities:
    • Security enhancements and support for Zoom Rooms 5.0.0, including control application updates for TC8

Consult the G7500 and Studio X Release Notes 

 

G7500, X50 and X30 Link to older 3.1.0 >here<

G7500, X50 and X30 Link to older 3.0.2 >here<

G7500, X50 and X30 Link to older 3.0.1 >here<

G7500, X50 and X30 Link to older 3..0.0 >here<

G7500 Link to older 2.1.0 >here<

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[Software] RealPresence GroupSeries 6.2.2.3

June 19, 2020, 9:52 am
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Hello all,

 

we just released RealPresence® Group Series 6.2.2.3 with associated utilities and documents, is available on the RealPresence Group Series product support web pages 

 

What is included in this release?      

 

  1. Polycom RealPresence Group Series 6.2.2.3 includes the features and functionality of previous releases and resolves a number of important field issues.
    1. Far end camera control enhancements for MCU calls
    2. Disabling TLS 1.1
    3. Skype for Business interoperability license support
    4. End of support for RealPresence Cloud Provisioning

Consult the Group Series Release Notes, the Immersive Telepresence Release Notes, the Centro Release Notes, or the Trio VisualProRelease Notes for more detailed information.

 

What is available on the Support Website now?

 

  1. RealPresence Group Series 6.2.2.3 software images and CAB file
  2. RealPresence Centro 6.2.2.3 software image
  3. Release Notes for 6.2.2.3 [PDF]
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[Software] Poly G7500, Studio X50 and X30 Software 3.1.1.216122 was released

June 20, 2020, 2:18 am
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we just updated a new Poly G7500 and Studio X Family Software v.3.1.1.216122, with associated software link and documents, are available on the Poly Studio X family product support web pages for G7500 and Studio X

 

What is included in this release?   

  • In addition to including features previously supported within the Poly G7500 and Studio X video software family, this software provides the following new feature and capabilities:
    • Critical bug fixes for Teams
    • Enhancements to support Teams Out of Box and Conference Provider switching

Consult the G7500 and Studio X Release Notes 

 

G7500, X50 and X30 Link to older 3.1.1-216109 >here<

G7500, X50 and X30 Link to older 3.1.0 >here<

G7500, X50 and X30 Link to older 3.0.2 >here<

G7500, X50 and X30 Link to older 3.0.1 >here<

G7500, X50 and X30 Link to older 3..0.0 >here<

G7500 Link to older 2.1.0 >here<

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SD card issues for a Polycom RealPresence Group 700 unit

June 23, 2020, 9:25 am
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I have recently run into an issue with one of our RealPresence Group 700 units. During it's boot sequence the following error appears on the small display screen located on the front of the unit.

 

"0051: Fail: Could not mount SD card root filesystem"

 

The unit then fails the rest of the boot up process.

 

Unfortunately the warranty has expired for this device, so I am unable to receive any help from Polycom.  I have a couple questions that I hope the community can help me with...

1.  What exactly does the error message mean? I have been unable to locate a detailed explanation for any error codes that would be produced on this type of unit.

2.  Is there a way to troubleshoot the error?

3.  Is this even a repairable issue?

 

Thank you in advance for any help provided.

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[Software] Poly Pano 1.2.3 and Content App 1.3.3

June 24, 2020, 1:25 am
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Hello all,

 

we have released the Polycom Pano software 1.2.3 and Content App 1.3.3

 

Polycom® Pano 1.2.3 and Content App 1.3.3, with associated utilities and documents, is available on the Polycom Pano product support web page >here< and Polycom Content App product support web page >here< for download.

 

What is included in this release?      

  • Miracast over Infrastructure
  • Support for YouTube URL playback
  • Support for turning off Pano home screen instructions

Consult the Pano Release Notes and Content App Release Notes for more detailed information.

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FREE CONSULTING CALL

June 25, 2020, 4:17 am
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Is your team struggling with setting up their unified collaboration (UC) solution to work from home?

 

Do they need help or practical advice on how to set up a workspace, or how to get the most from their cameras and microphones? Does your organization have collaboration security questions or want to increase productivity on video calls?

 

Poly is here to help. We are offering a free 20-minute consulting call with one of our UC experts to give your organization advice. If you need help with:

 

  • Remote working best practices for employees
  • Best practices for moving to Microsoft Teams
  • Poly headset and management tips
  • Video etiquette
  • Managing an increased number of remote workers
  • Capacity planning
  • External partner/vendor collaboration

Simply fill out the inquiry form >here< and one of our UC consultants will get back to you within two business days to arrange a call and offer you free advice.

 

This offer is available until August 31, 2020.

 

Please note that this offer is to help people working from home. The calls are not available to provide technical support or help with troubleshooting, which should be submitted following the standard practice for customers with a current Poly support contract through our Poly Online Support Center.

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3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

June 25, 2020, 8:38 am
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Model: StudioX30
Software Version: 3.1.1-216122
MAC Address: 00:e0:db:55:34:80

I have Studio X30s & X50s in Zoom Room mode and they are broadcasting in Wi-Fi and there is no means to disable it. Previously I could change the provider back to Poly, disable Wi-Fi under Security - Wireless Security (confirm that the device is no longer broadcasting), change the provider back to Zoom Rooms and Wi-Fi is back on because every time I change the provider the device is reset.  

There has to be a definitive means to disable Wi-Fi in Poly Partner mode. Due to security reasons we cannot have network connected devices broadcasting an SSID. 

-James
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Feature Request: Studio X - USB provisioning and Import/Export Configuration

June 25, 2020, 9:07 am
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Model: Studio X30 / Studio X50
Software Version: 3.1.1-216122

It would be beneficial if Studio X devices could be provisioned via USB in addition to exporting/importing a device's configuration files like the Trios without having to use something like RealPresence Resource Manager  as we don't have enough Poly devices to warrant an $11,000 - $19,000 expense for RPRM. 
 
-James
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Group Series Virtual Remote Control?

June 27, 2020, 4:00 am
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Is there a way of getting the virtual remote control on the web interface (similar to the HDX series) so you can send remote control key presses commands remotely to the system?

 

Or a smartphone app?  

 

Thanks

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Visual Pro not supporting Eagle Eye IV-L camera

June 28, 2020, 10:55 pm
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We’ve been testing poly trio 8800 with a group 500 end point converted into Visual pro  mode. After the trio getting paired, I got a message on the TV Screen saying “Unsupported USB device attached – Group Series Eagle Eye Camera” . And there was no camera view. Please help me to resolve this issue. Screen shots attached.

 

Camera Connected - Eagle Eye IV-L

 

Software versions used for testing

 

Poly trio 8800 – 5.9.2 rev AA

Group 500 – 6.2.2.1

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Initial X50 Teams Setup

June 29, 2020, 10:20 am
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Hey there,

 

I'm having an issue with using my new X50. I have set the provider mode on this to Teams and updated to software version: 3.1.1-216122. After connecting my teams account, I do see that my TV looks good. It shows the meetings I've booked in the room, etc. but I cannot get either my Trio 8800 paired  or TC8 to work correctly with Teams with the X50.

 

I've configured device mode: generic and device type: device on the Trio but I haven't found a way to use the Trio to control meetings i.e. start meetings, create ad-hoc meetings, etc. When I try to tap on the 'Start Mirroring' button after pairing the Trio with X50, it says 'daisy chain connection failed'. I'm not sure if that is related to the issue or not. The Trio is on software version 5.9.3.8724.

 

For the TC8, it's running software version 3.0.1. When I pair it, it doesn't seem to resemble the purple Teams theme that the screen has. Not sure what can be done but from looking on YouTube, I saw a TC8 that's display looks like it is running a Teams theme on it: https://www.youtube.com/watch?v=GH4Ie1oFgu4

 

 I'm looking at the viability of the X50 for a large amount of rooms. Ideally, it would pair perfectly with the Trio 8800 but if it has to be the TC8, so be it.

 

Also, quick question: is there any way to get the X50 to support hybrid line registration with one line being Teams and one line being SIP?

 

I'm not quite sure what I'm doing wrong here but any help or guidance would be appreciated here.

 

Thanks so much

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